Patient Access Rep - #100027

KCC10-Karmanos Cancer Center

Date: 04/19/2022 16:00 PM

City: Farmington Hills, Michigan

Contract type: Full Time

Work schedule: Full Day

Patient Access Rep

- (22004434)

Under general supervision, registers patients to center. Obtains insurance, medical and demographic data to register, pre-register, admit or pre-admit patients to the center. Verifies insurance coverage and benefit levels with various third party payors. Assists patients without medical insurance coverage in completing medical assistance applications and/or making payment arrangements and cash collections. Develops liaison relationship between patient and hospital by answering patients’ questions regarding hospital policies and billing procedures and by obtaining necessary information to efficiently admit and bill for hospital services rendered. Assists patients in completing necessary forms and obtains patient signature as needed. Collects referrals and authorizations; attempts to secure telephone referral if necessary. Completes telephone registrations


  • Greets or contacts patient; collects and verifies all necessary demographic, insurance and related data. Explains appropriate forms to patient and ensures that necessary forms are completed correctly and that patient signatures are obtained.

  • Collects referrals and authorizations; attempts to obtain referral by telephone if patient arrives without one. Verified insurance and obtains necessary authorization. Consults with lead Patient Registrar in assisting uninsured patients in making payment arrangements and cash collections. Consults Admitting Managers for permission to register indigent patients.

  • Contacts insurance companies to verify insurance coverage and benefit levels on all admissions. Responds to third party inquiries for various account information not normally supplied in the billing process. Obtains necessary information and signatures to verify insurance coverage and initiate a computer file on emergency and direct admissions.

  • Reviews physician reservation requests, diagnosis, availability of beds and other related factors to assign hospital beds according to designated service for scheduled, unscheduled and emergency patients. Prioritized which patients are to be admitted or transferred according to hospital policies.

  • Arranges outpatient appointments using knowledge of ancillary departments for all clinics and offices involved with Central Scheduling. Maintains appointment logbooks from participating ancillary departments.


  • High school diploma

  • Six to twelve months previous work experience in an insurance, medical records, billing or related area to develop knowledge of healthcare admissions, and account policies as well as third party payors and social assistance policies and procedures.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Primary Location Michigan-Farmington Hills-Weisberg Cancer Treatment Ctr

Work Locations Weisberg Cancer Treatment Ctr 31995 Northwestern Hwy Farmington Hills 48334

Job Administrative/Clerical

Organization KCC10-Karmanos Cancer Center

Employee Status Regular

Job Type Standard

Schedule Full-time

Shift Day Job

On Call No

Weekends Yes

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