Product Designer, Seller Experience Automation - #100072

Square


Date: 04/19/2022 17:30 PM

City: Scottsdale, Arizona

Contract type: Full Time

Work schedule: Full Day

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As a Product Designer at Square, you will drive design execution for our Marketing Automation team. Marketing Automation's goal is to help our internal partners better understand and connect with all our customers. We design tools that save teams time and empower them to personalize every interaction a customer has with Square.

 

We're looking for a designer to work on with our Account Management, Sales, and Partnership teams to create personalized tools that guide their daily workflows. You'll work with our Machine Learning and Data Science teams to combine unique automation technologies with user-centric designs to build tools that make understanding and connecting with our merchants efficient and enjoyable. You'll use and contribute to our design system, and work with teams across the company to improve our processes and tools.

 

You will:

  • Create professional, well-thought-out designs using established design systems and patterns.

  • Work with UX researchers, product managers, and engineers to iterate on new features and user journeys across a variety of internal tools.

  • Advocate for the customer and participate in usability research and customer discovery.

  • Think holistically about complex systems, empathize with users, and conceptualize designs, from wireframes, visual mockups to prototypes.

  • Advocate for product quality

Qualifications

You have:

  • At least (1–3) years of professional design experience, including internships

  • A portfolio that shows work that made it through to completion

  • Experience speaking to the goals of the work as well as successes and failures


Even better:

  • You're comfortable with defining scope for your work and setting proper expectations with your cross-functional team

  • You can effectively communicate and present your work to your product team and design peers

  • You participate in research initiatives and brainstorms to gather input to improve your design work

  • You seek feedback from other designers and partners to help improve your work and grow your skills

Additional Information

At Square, our purpose is to empower–within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, expertise, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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