Returns and Repair Systems Manager (RLC) - #100137

Home Depot / THD

Date: 04/19/2022 18:00 PM

City: Pittston, Pennsylvania

Contract type: Full Time

Work schedule: Full Day

Position Purpose:

Provide maintenance to troubleshoot and resolve any issues associated with IT hardware, Warehouse Management Systems Applications Software and other IT Systems within the RLC. IT hardware includes RF Scan Guns, PCs, laptops, printer, etc.

This position reports to the Regional Manager of Operations

This position may have direct reports

This position requires the ability to sit stand and frequently move about the warehouse.

Major Tasks, Responsibilities & Key Accountabilities:

25%- Hardware:

Ability to troubleshoot and resolve various types of hardware used in the operation

Ability to troubleshoot or project manage the HD Help Desk or third party providers

Ability to take charge of or repair/upgrade various types of hardware

25%- WMS:

Maintain locations - system matches physical locations, create/block/remove locations

Administer RLOG - add/remove users, user permissions, etc.

Troubleshoot RLOG issues - Container not physically in location, warehouse full, etc.

Knowledge of DBMS - RLOG errors refer to a lot of common errors seen in DBMS

25%- Software:

Knowledge of different software used by the operation

Ability to use database tools such as SQL Server Mgmt Studio, Teradata, or TOAD

Ability to generate and analyze ad hoc reports

25%- Communication:

Ability to communicate problems effectively

Can speak to all audiences - IT and end users

Nature and Scope:

This position reports to a Systems Manager.

This position has 1-2 direct reports.


Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.


Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

5 years

Physical Requirements:

Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Preferred Qualifications:

Mechanical Aptitude

Strong sense of urgency and ownership

Mechanical aptitude

Knowledge, Skills, Abilities and Competencies:

Skill in data analysis techniques in resolving missing/incomplete information inconsistencies/anomalies in more complex research data

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