Conference Manager - #100207

Loews Hotels & Co.


Date: 04/19/2022 19:00 PM

City: Coronado, California

Contract type: Full Time

Work schedule: Full Day

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape



Job Specific


  • Receives convention files from Sales Department and reviews them for accuracy and thoroughness
  • Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later.
  • Provides written and verbal communication to client regarding the management of their account
  • Assists Director of Conference Management and Catering with menu development as needed
  • Maintains contact with client on a regular basis to develop a relationship
  • Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
  • Sends all Banquet Event Orders to clients for their review
  • Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
  • Prepares group resumes containing details of all reservation, billing, and Banquet Event Order information
  • Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
  • Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
  • Schedules and coordinates pre-convention meetings for all assigned groups
  • Ensures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areas
  • Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in Delphi
  • Must meet specified monthly/annual booking goals as established during annual budgeting process
  • Prepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groups
  • Works on special projects as assigned by Director Conference Management and Catering
  • Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order
  • Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors
  • Other duties as assigned



General


  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

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