Customer Service Manager - #100251

Fred Meyer

Date: 04/19/2022 19:30 PM

City: Juneau, Alaska

Contract type: Full Time

Work schedule: Full Day

Department: FM Store Operations

Post End Date:

Position Type: Employee

Position Reports To: Store Sales Director

Position Supervises: Customer Service Assistant Manager, Customer Service Relief Assistant Manager, Customer Service Cashier, Parcel Clerk, Scan Auditor, File Maintenance Clerk, Playland Attendant, RV Parking Lot Attendant (Soldotna)

Pay Level: 64

FLSA Status: Exempt

Position Summary:

Manage checkouts for Central Checkout and Operations and maximize all financial opportunities. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Frequent independent judgments are essential. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases
  • Provide peer coaching for all cashiers following best practices
  • Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
  • Maintain compliance with corporate policies, Customer Service Desk and checkstand maintenance/layout, safety guidelines and standards, shrink control guidelines, and labor agreements
  • Write the 15-minute chart and schedule
  • Review and analyze all financial reports
  • Audit Playland operational standards
  • Promote and follow Company initiatives
  • Interview and hire associates
  • Respond to verbal and written customer comments/complaints/requests
  • Verify daily/weekly time and attendance functions are completed
  • Complete customer incident and associate incident/accident report forms
  • All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED); plus a minimum of six months Fred Meyer experience, two-three years related retail experience, and one-two years management experience; or combination of relevant education and experience
  • Minimum 18 years of age/19 years in Idaho/ 19 years in Alaska if selling tobacco
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to work weekends on a regular basis
  • Ability to travel independently on an occasional basis
  • Maintain confidentiality
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
  • Ability to work within set time frames/fixed deadlines
  • Valid driver's license
  • CPR/first aid certification

Desired Previous Job Experience:

  • Knowledge of Fred Meyer policies, procedures, and organizational structure
  • Proficiency with Microsoft Excel and current Company email

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level:
High School Diploma/ GED Required

Required Travel: Up to 25%

Required Certifications/Licenses: Driver's License

Regions: West

States: Alaska

Keywords: Front End, Customer Service, Management, Manager, Juneau

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