Member Engagement Representative - Bilingual Spanish/English - #100298

Overview:

Under the direction of the Member Engagement Director or Coordinator, and in the accordance with the policies of the YMCA of Greater Kansas City, the Member Engagement Representative - Bilingual Spanish/English will be responsible for engaging in activities to increase membership in our centers



Responsibilities:

• 
  Contribute to the overall YMCA mission of healthy living, youth development and social responsibility
  
• Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
• Assist in meeting and exceeding monthly, quarterly and annual membership sales goals.Achieve daily and weekly prospecting goals.
• Handle all member and non-member telephone calls per YMCA policies.
• Perform responsibilities such as: cashing out, balancing daily transactions and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
• Ensure community is consistently informed of Y’s mission, programs and events through positive public relations, newspaper articles and relationships with area schools, civic organizations and churches
• Attend community functions and events to promote the Y, its mission and programs as needed
• Attend associate meetings

Qualifications:

• Must be at least 16 years of age.
• Must have a high school degree or equivalent.
• One year experience in customer service, sales and marketing preferably in a membership setting.
• Proven experience in sales campaigns and/or strategies
• Ability to provide outstanding customer service.
• Ability to make independent and sound decisions in a fast paced environment.
• Experience and ability to work productively with minimal supervision.
• Highly organized, detail, and goal oriented.
• Must have good communication skills including phone skills
• Articulate; and have high skills in written communications
• Spanish dominant or highly conversational in Spanish