Member Engagement Representative - Bilingual Spanish/English - #100298

YMCA of Greater Kansas City

Date: 04/19/2022 20:00 PM

City: North Kansas City, Missouri

Contract type: Part Time

Work schedule: Full Day


Under the direction of the Member Engagement Director or Coordinator, and in the accordance with the policies of the YMCA of Greater Kansas City, the Member Engagement Representative - Bilingual Spanish/English will be responsible for engaging in activities to increase membership in our centers


  • Contribute to the overall YMCA mission of healthy living, youth development and social responsibility
  • Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
  • Assist in meeting and exceeding monthly, quarterly and annual membership sales goals.Achieve daily and weekly prospecting goals.
  • Handle all member and non-member telephone calls per YMCA policies.
  • Perform responsibilities such as: cashing out, balancing daily transactions and dropping envelopes in safe.
  • Maintain an orderly and neat workspace during your shift and clean up when leaving.
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
  • Ensure community is consistently informed of Y’s mission, programs and events through positive public relations, newspaper articles and relationships with area schools, civic organizations and churches
  • Attend community functions and events to promote the Y, its mission and programs as needed
  • Attend associate meetings


  • Must be at least 16 years of age.
  • Must have a high school degree or equivalent.
  • One year experience in customer service, sales and marketing preferably in a membership setting.
  • Proven experience in sales campaigns and/or strategies
  • Ability to provide outstanding customer service.
  • Ability to make independent and sound decisions in a fast paced environment.
  • Experience and ability to work productively with minimal supervision.
  • Highly organized, detail, and goal oriented.
  • Must have good communication skills including phone skills
  • Articulate; and have high skills in written communications
  • Spanish dominant or highly conversational in Spanish

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