Drive Thru Ambassador - Dyer - PT - #100308

Goodwill Industries Of Michiana Inc

Date: 04/19/2022 20:30 PM

City: Dyer, Indiana

Salary: $10 / hour

Contract type: Part Time

Work schedule: Full Day

Job Objective:

To provide exceptional customer service while speedily receiving, pricing, and sorting donations and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Production Supervisor and/or Store Management who evaluates performance annually.

Essential Job Functions:

  • Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
  • Attend the Donation Drive Thru:

    • To represent Goodwill by offering the highest level of customer service at all times.
    • Answer the door promptly as soon as the buzzer rings.
    • Step outside to politely greet the donor before they get out of their vehicle.
    • Unload donations for donor and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.
    • Be able to refuse unacceptable items politely.
    • Keep an accurate tally of Drive Thru customers.
    • Process donations efficiently by sorting, sizing, hanging, as well as accurately pricing and move merchandise directly to staging areas.
    • Answer all telephone calls in a professional manner by at least the 3rd ring.
    • Assist callers if possible.
    • Empty Donation Box and process all donations.
    • Direct all other calls to management.
    • Log truck as requested by management.
    • Helping customers move large items to their vehicle as needed.
    • Follow the dress code at all times and wear designated identification as provided.
    • Maintain Kaizen standards.
  • Securities and Safety:

    • Assist in maintaining safety and security of the premises and merchandise.
    • Assist in seeking to control pilferage and prevent burglary.
    • Assist in eliminating fire hazards and unsafe conditions.
    • Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.
    • Maintain a safe working and shopping environment.
    • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

  • Must be well groomed and personable.
  • Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
  • Ability to read, write, and do simple math functions.
  • Ability to make quick correct decisions.
  • Ability to deal with the public and co-workers in a tactful manner.
  • Ability to work a flexible schedule.
  • Must have effective communication skills.
  • Ability to follow standard retail practices.
  • Ability to work in a standard retail environment with significant dust.
  • Ability to work in the back-room processing, light industrial area.
  • Ability to work outside of retail store.

Equipment Used:

  • Dolly
  • Pallet jack
  • Pallet stacker
  • Forklift, must be 18 to operate with certification
  • Flat cart
  • Dump carts
  • Poly carts
  • Totes
  • Z racks
  • Barrels
  • Tagging gun
  • Hangers
  • Cash register
  • Telephone
  • Calculator
  • Wooden crates
  • Ladder
  • Compactor, must be 18 to operate
  • Office supplies
  • Stickers and tags

Physical Requirements:

  • Must have good eyesight, speech, and hearing.
  • Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach, and work on feet for 8 hours a day.
  • Ability to move filled boxes, barrels, and Z racks weighing no more than 50 pounds.

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