Solution Architect - Customer Systems - #196711

Summary

Posted: Apr 7, 2022


Weekly Hours:
40


Role Number:
200361080



We at Apple build stuff to amaze our users with ultra fast thoughtfully designed and carefully crafted solutions. We are not just any team but a highly motivated, fast paced, and ever evolving closely knit team of individuals looking to get more to scale to new heights. We have a thing for individuals like yourself who don’t stop at mediocrity and don’t settle for anything less than perfect. Apple's Service Management Team is looking for a motivated, detail-oriented, energetic individual with excellent communication skills who is not afraid to think outside the box and questions assumptions. If you have high motivation and a genuine passion for solving complex problems through innovation and building critical cross functional products in an extremely fast paced and collaborative environment - this role is for you

Key Qualifications

• Experience in business process definition, requirement definition, solution architecture


• 5+ years functional analysis experience working with large scale enterprise solutions


• Knowledge of software development methodologies (including agile and traditional waterfall)


• Excellent problem-solving and analytical skills


• Strong written and verbal communication skills as well as strong organizational skills.


• Ability to juggle and complete multiple tasks


• Excellent leadership and influencing skills


• Experience working in a cross functional time-zone distributed team environment


• Proficient at managing multiple global efforts simultaneously


• Experience partnering with vendors and contractors


• Able to fit in well with a team, understand capabilities and priorities


• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities


• Engineering/ Technical background preferred

Description

Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process. Become the Repair Domain champion and design repair solutions that enhances customers’ E2E repair service experience across multiple service channels. KEY RESPONSIBILITIES: - Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives - Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams - Ensure proper requirement traceability and delivery during development and Integration Testing - Provide solution hand-off and training for the new features to Operations and Production Support teams

Education & Experience

BA/BS in Computer Science or equivalent field plus 5+ years of related experience

Additional Requirements