Server for Buffalo Wild Wings - #197144

JOB DESCRIPTION SUMMARY:

The Server is responsible for providing excellent guest service by engaging the guest, describing food/beverage, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings; the server impacts the restaurant by inspiring legendary experiences between friends, supporting team members and ensuring alcohol compliance and revenue growth.

RESPONSIBILITIES:

GUEST

• Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.


• Informs guests of specials and/or promotions, answering questions and making suggestions when asked.


• Uses up-selling techniques with every guest to enhance experience.


• Addresses guest concerns and informs manager.

TEAM

• Promotes excellence, cooperation and teamwork within the company.


• Supports and assists team members.

OPERATIONS

• Sets-up, maintains and operates dining and bar areas.


• Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.


• Adheres to standardized portion sizes, quality standards and department rules and procedures.


• Takes drink and food orders and accurately inputs into register system.


• Ensures the correct drinks and food ordered are delivered to the table/guest.


• Collects payment and makes correct change or processes credit card transactions.


• Practices safe food handling and cleanliness standards at all times.


• Sweeps, wet mops and/or brushes floors, as needed or directed by manager. Posts ‘wet floor’ sign to mopped floors.


• Busses tables and ensures marketing materials and menus are positioned appropriately.


• Ensures PCI credit card compliance.


• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.


• Other duties as assigned.

SKILLS/QUALIFICATIONS:

• Guest service mentality; has a genuine desire to serve the customer.


• Strong verbal communication and listening skills.


• Self starter who is energetic and flexible.


• Maintains a calm, tactful demeanor when dealing with difficult situations


• Prioritizes responsibilities and achieves results through multi tasking


• Forms strong working relationships within team.


• Identifies additional tasks to be completed and willingly assists others.


• Follows direction with focused attention.


• Basic knowledge of beer, wine and spirits and standard drink recipes required.


• Minimum one year of experience in a server position within the restaurant business preferred.


• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

PHYSICAL REQUIREMENTS:

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Check All That Apply References

Requirements

NP

O

F

C

Standing/Walking: Remaining on one’s feet

in an upright position at a workstation or moving about in a work area.

x

Sitting: Remaining in a normal seated position.

x

Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.

x

Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds.

x

Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force

x

Stooping; Bending body downward and forward by bending spine at waist.

x

Bending: Bending knees to come to rest on knees or knee.

x

Reaching; Extending hands or arms in any direction.

x

Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.

x

Bending/Twisting; Continual intermittent twisting of the spine.

x

Talking; Expressing or exchanging ideas by means of the spoken work.

x

Hearing; Receiving detailed information through oral communication.

x

Vision; Clarity of vision at near or far distances.

x

Computer usage or other special equipment operated.

x