Server for Buffalo Wild Wings - #197144

Patton Wings, Inc.


Date: 06/08/2022 10:30 AM

City: Troy, Michigan

Contract type: Full Time

Work schedule: Full Day

JOB DESCRIPTION SUMMARY:



The Server is responsible for providing excellent guest service by engaging the guest, describing food/beverage, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings; the server impacts the restaurant by inspiring legendary experiences between friends, supporting team members and ensuring alcohol compliance and revenue growth.



RESPONSIBILITIES:



GUEST



  • Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.

  • Informs guests of specials and/or promotions, answering questions and making suggestions when asked.

  • Uses up-selling techniques with every guest to enhance experience.

  • Addresses guest concerns and informs manager.


TEAM



  • Promotes excellence, cooperation and teamwork within the company.

  • Supports and assists team members.


OPERATIONS



  • Sets-up, maintains and operates dining and bar areas.

  • Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.

  • Adheres to standardized portion sizes, quality standards and department rules and procedures.

  • Takes drink and food orders and accurately inputs into register system.

  • Ensures the correct drinks and food ordered are delivered to the table/guest.

  • Collects payment and makes correct change or processes credit card transactions.

  • Practices safe food handling and cleanliness standards at all times.

  • Sweeps, wet mops and/or brushes floors, as needed or directed by manager. Posts ‘wet floor’ sign to mopped floors.

  • Busses tables and ensures marketing materials and menus are positioned appropriately.

  • Ensures PCI credit card compliance.

  • Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.

  • Other duties as assigned.



SKILLS/QUALIFICATIONS:




  • Guest service mentality; has a genuine desire to serve the customer.

  • Strong verbal communication and listening skills.

  • Self starter who is energetic and flexible.

  • Maintains a calm, tactful demeanor when dealing with difficult situations

  • Prioritizes responsibilities and achieves results through multi tasking

  • Forms strong working relationships within team.

  • Identifies additional tasks to be completed and willingly assists others.

  • Follows direction with focused attention.

  • Basic knowledge of beer, wine and spirits and standard drink recipes required.

  • Minimum one year of experience in a server position within the restaurant business preferred.

  • Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.


PHYSICAL REQUIREMENTS:


NP Not Present


O Occasional (Up to 25% of time)


F Frequent (26%-74% of time)


C Constant (75% or more of time)


Check All That Apply References






Requirements






NP






O






F






C











Standing/Walking: Remaining on one’s feet


in an upright position at a workstation or moving about in a work area.







x











Sitting: Remaining in a normal seated position.







x











Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.







x











Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds.







x











Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force







x











Stooping; Bending body downward and forward by bending spine at waist.







x











Bending: Bending knees to come to rest on knees or knee.







x











Reaching; Extending hands or arms in any direction.







x











Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.







x











Bending/Twisting; Continual intermittent twisting of the spine.







x











Talking; Expressing or exchanging ideas by means of the spoken work.







x











Hearing; Receiving detailed information through oral communication.







x











Vision; Clarity of vision at near or far distances.







x











Computer usage or other special equipment operated.







x







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