Customer Care Specialist II - Welcome Center Greenline Desk - #197224

Lazydays RV


Date: 06/08/2022 11:00 AM

City: Seffner, Florida

Contract type: Full Time

Work schedule: Full Day



Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership-that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase, and an amazingly fun and family-oriented work environment. All that's missing is you!


Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents, and ideas.


Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.


Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun, and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.


ESSENTIAL JOB FUNCTIONS:



  • All duties for CCS1
  • All duties for DOD Coordinator
  • Review of all pending sales opportunities
  • Process paperwork for retail units
  • Cashier retail unit, cash deposits, and payments
  • Review delivery tickets with customers as required
  • Meet and Greet customers in the department
  • Handle incoming calls and customer requests as necessary
  • Create, add, review, pre-invoice & invoice repair orders
  • Reconciliation of accounts, cash drawers
  • Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
  • Perform all essential opening and closing duties
  • Additional responsibilities and duties as requested



QUALIFICATIONS / EXPERIENCE / PROFICIENCY STANDARDS:



  • At least 2 years’ customer service experience
  • Cash handling experience
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent time management skills
  • Must have good interpersonal skills
  • Ability to read, write, comprehend English
  • Dependable & Detail Oriented
  • Ability to multi-task and re-prioritize as needed
  • Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
  • Knowledge of company software
  • Ability to remain calm in a fast-paced, stressful environment
  • Ability to work 8 AM – 8 PM Sunday – Saturday (hours will vary)
  • Accurate typing skills, 35 words per minute or more
  • High School Diploma or equivalent
  • Flexibility to cover changing work schedules as needed


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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