General Manager - #197235

Hilton Grand Vacations


Date: 06/08/2022 11:00 AM

City: Jerome, Arizona

Contract type: Full Time

Work schedule: Full Day




HGV Now Offers Day One Team Member Benefits!


The General Manager is responsible for all facets of Resort Operations through the maximization of available resources for oversight of two separate operational products (The Hilton Club and The Residences by Hilton Club) within outside building ownership (Hilton Midtown). The ability to obtain an outstanding guest experience while exceeding established standards for quality and service and meeting financial goals.


Basic Job Functions:



  • Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied

  • Supervises replacement program for the Association as dictated by reserve budgets

  • Develops and maintains cost and labor controls to ensure operation within budget

  • Advises owners of local activities that may affect the property and/or property value

  • Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property and correct with most appropriate and least expensive method to make repairs and perform needed maintenance

  • Prepares for and conducts monthly and annual Association(s) and Board meetings and communicate continuously with the Homeowners Association(s) Board of Directors.

  • Conducts periodic communication with the sales organization as it relates to service and product changes and enhancements

  • Attends all meetings and other managerial gatherings

  • Positive demeanor

  • Maintains a close working relationship with and contributes to the sales and resales of unit weeks

  • Assures compliance with labor laws and respects areas of responsibilities

  • Develops career path opportunities for department heads.

  • Counsels employees on job-related matters

  • Guides and directs employees to achieve established goals and objectives

  • Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.

  • Recommends improvements of resort management's services and programs

  • Reviews and evaluates all aspects of the Association's operation and makes recommendations for changes as needed - remains alert to potential problems or areas of concern

  • Confronts challenges with diligence and resiliency

  • Handles risk when the outcome is not certain

  • Accepts change and acts conclusively, sometimes with limited information

  • Responds to owner and guests’ problems incurred and reacts appropriately

  • Utilize leadership skills on a day to day basis

  • Ensures that a high standard of service is delivered in a friendly and personalized manner

  • Responsible for contact among guests and owners!


We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!




Qualifications


What are we looking for?


Basic Qualifications:



  • Bachelor's Degree

  • 5+ years experience in a prior General Manager role

  • Hotel Experience

  • 3+ years of extensive knowledge in this field

  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality

  • Ability to demonstrate confidence in vision during uncertain times

  • Exhibits direct integrity and support to team members, corporate leaders, owners and guests


Preferred Qualifications:



  • 5+ years of related experience in a similar role


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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