Bakery/Coffee Shop Assistant Team Leader - #197308

Metropolitan Market


Date: 06/08/2022 11:30 AM

City: Gig Harbor, Washington

Contract type: Full Time

Work schedule: Full Day

Job Summary: As a key leader of our Bakery/Coffee Shop Department, this position is responsible for assisting the Bakery/Coffee Shop Team Leader with product management, food safety, quality control, merchandising, sales generation, gross margins, labor and general expense control, personnel development, customer service, and profitability within the department.





Specific Job Duties:


Responsibilities will include, but are not limited to, the following:



  • Maintains high-quality standards in product management and presentation.

  • Assists with effective ordering of all products for the Bakery/Coffee Shop Department; maintains product inventory at a level that promotes effective sales merchandising and maximizes sales potential.

  • Demonstrates effective inventory control, thereby minimizing unnecessary cost associated with excessive inventory, including supplies.

  • Establishes sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.

  • Maintains pricing to achieve budgeted gross profit goals.

  • Plans and executes Bakery/Coffee Shop merchandising and displays.

  • Leads and readily participates in product promotions and focuses.



  • Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health standards, shares knowledge with employees for the purpose of training. Promptly discards any products that do not meet standards, or appear less than presentable under Metropolitan Market’s quality expectations.



  • Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service our customers.

  • Trains all Bakery/Coffee Shop Department team members on customer service expectations and techniques; ensures customer service expectations are consistently achieved on a department-wide basis.

  • Leads by example, and provides employees with clear expectations and timely feedback.

  • Trains team members and provides performance feedback, coaching, and counseling.

  • Conducts quarterly physical inventories and practices inventory control.

  • Prevents internal and external loss.

  • Successfully performs all duties of a Bakery Clerk/Barista.

  • Demonstrates dependability and flexibility; meets attendance requirements.

  • Performs other duties as assigned by the Bakery/Coffee Shop Team Leader and/or Store Director team.




Skills Required / Qualifications:


Candidates will be selected from applicants having the best combination of the following qualifications:



  • Minimum two years Barista and food service experience preferred; one year supervisory experience preferred.

  • Must possess a minimum of three years of customer service experience.

  • Strong leadership skills.

  • Demonstrates a high-level of self-motivation; takes initiative; problem solves.

  • Possesses creative merchandising and display skills.

  • Possesses comprehensive product information with a proven history of using knowledge to train team members and best service customers.

  • Possesses a genuine interest and enthusiasm for fine food.

  • Ability to effectively delegate and follow-through.

  • Exceptional customer service skills.

  • Superior communication skills.

  • Excellent time management and organizational skills.

  • Proven ability to positively affect sales generation and manage expenses.




Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.

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