Customer Service Representative - #242390

Move With Made


Date: 05/04/2021 18:30 PM

City: Orlando, Florida

Contract type: Full Time

Work schedule: Full Day

Company Description



At our range of yoga and fitness classes you can benefit from quality classes of progressive levels.


At Move with Made we want this to be a second home, somewhere you can achieve optimum health and wellbeing.



Job Description



We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers


Salary range: $42000 - $50000 per year.


Responsibilities



  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. 

  • Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. 

  • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. 

  • Acknowledge and address all customer inquiries on time.

  • Attract potential customers by answering product and service questions. Suggest information about products and services.

  • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. 

  • Suggest potential products and services to management by collecting customer information and analyzing customer needs.



Qualifications




  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.



Additional Information



All your information will be kept confidential according to EEO guidelines.

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