Call Center Supervisor-Family Medicine - #242534

Faculty Physicians Inc.


Date: 05/04/2021 20:01 PM

City: Baltimore, Maryland

Contract type: Full Time

Work schedule: Full Day



Directs, supervises, and coordinates the daily operations of the Call Center to assure efficient operations. Manages the coordination of patient appointments and assessments of chief complaint to assure appropriate appointment, physician, and location is achieved. Assures service excellence of Call Center operations to both patients and physicians.





EDUCATION and/or EXPERIENCE



High School Diploma or equivalent



Excellent customer service and communication skills



3-4 years previous supervisory experience



Knowledge of IDX, EPIC and related programs



Computer skills in Microsoft Word and Excel



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