Call Center Supervisor-Family Medicine - #242534
Faculty Physicians Inc.
Date: 05/04/2021 20:01 PM
City: Baltimore, Maryland
Contract type: Full Time
Work schedule: Full Day
Directs, supervises, and coordinates the daily operations of the Call Center to assure efficient operations. Manages the coordination of patient appointments and assessments of chief complaint to assure appropriate appointment, physician, and location is achieved. Assures service excellence of Call Center operations to both patients and physicians.
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent
Excellent customer service and communication skills
3-4 years previous supervisory experience
Knowledge of IDX, EPIC and related programs
Computer skills in Microsoft Word and Excel