Party Starter Sports & Social - Maryland - #242806

Maryland Live Casino


Date: 05/05/2021 00:00 AM

City: Hanover, Maryland

Contract type: Full Time

Work schedule: Full Day

Overview


Function (Scope and Main Purpose of Job)


The Live! Party Starter is responsible and accountable for all aspects of alcoholic and non-alcoholic beverage sales and service to guests throughout the slots area of the gaming floor. Provides customer focus with a sense of pride unparalleled in the local market to enhance the experience of the guest during their visit to Live! Casino and Hotel.


New Sports & Social Bar at Live! Casino & Hotel Maryland!



  • 13,775 square feet
  • 100 foot media wall
  • 47 foot big screen tv
  • 40 HDTVs
  • 2 large bars
  • In-venue gaming tables overflowing onto the casino floor

Responsibilities


Core Service Standards


CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.


SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.


FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.


FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.


FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.


Specific Responsibilities and Duties



  • Taking and delivering an accurate drink orders in a warm and welcoming manner.
  • Responsible to take beverage orders from guests and serve those orders accurately and in an expeditious manner.
  • Maintain service areas in a clean and orderly manner, to include removing empty or unused service ware.
  • Knowledge of products available for purchase.
  • Knowledge of casino facility along with current and future Casino promotions and information with the ability to passionately speak to guests about the same.
  • Responsible to have knowledge about guest limitations and company policy regarding limitations
  • Ensure guest receive a favorable gaming experience by being unique and spontaneous
  • Maintain an attractive appearance and model an appealing brand image
  • Apply makeup to face and style hair to enhance appearance, considering such factors as colors and facial features
  • Knowledge of alcoholic beverages, liquors, wines, beers and ales; portray an "ask me" image with knowledge.
  • Knowledge of general bar equipment, Easy Bar System, ABC laws and regulations and gaming laws.
  • Other duties as assigned.

Qualifications


Job Requirements (skills, knowledge, and abilities)



  • Ability to "upsell" and recommend products to guests.
  • Ability to speak, read, write and understand basic instructions in English
  • Ability to perform addition and subtraction, at a minimum
  • Ability to make change from sales.
  • Ability to reconcile and balance sales at the conclusion of the shift.
  • Ability to strategically and efficiently maneuver throughout the service area while carrying a tray with service items.
  • Able to handle situations that may arise due to intoxication and stressful situations.
  • Ability to communicate with all departments and other team members.
  • Knowledge of sanitation and health department regulations for safe handling of alcohol.
  • Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
  • Demonstrate poise in all actions, to include the highest levels of dignity and politeness.

Educational Requirements



  • Education: A high school diploma or GED equivalent is preferred.
  • Experience: Minimum of six (6) months to one (1) year experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements



  • Performing physical activities that require considerable use of your arms and legs and moving whole body.
  • Standing and walking for duration of shift.
  • Repetitive lifting, carrying and balancing of service tray, up to 20 pounds using one hand.
  • Bending and stooping

Working Conditions



  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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