Shift Leaders - #291767

Coastal Management, LLC


Date: 06/11/2021 11:30 AM

City: Ellerbe, North Carolina

Contract type: Full Time

Work schedule: Full Day

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute

operational Brand standards and deliver a great and friendly guest experience. They set goals,

provide job assignments, and motivate others, celebrating successes and providing timely feedback

Responsibilities Include

Team Environment


  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members

Operational Excellence


  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food

safety and sanitation guidelines; comply with local and state laws

Profitability


  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Skills/Qualifications


  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies

Guest Focus


  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results


  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making


  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence


  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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