Program Support Assistant (OA) Women's Health Program (Temporary NTE 12/31/21) - #292115

US Veterans Health Administration

Date: 06/11/2021 16:31 PM

City: Makanda, Illinois

Salary: $39,311 - $51,103 / year

Contract type: Full Time

Work schedule: Full Day



The incumbent works as a Program Support Assistant in the Women's Health Program (WHP) with the Chief of Staff Service for the Marion VA Medical Center, Marion, IL. This position can be located at the Marion VA Medical Center or its surrounding Health Care Center and Community Based Outpatient Clinics.


The Program Support Assistant position is to provide administrative/clerical support to the Women Veterans Program Manager (WVPM) and the Women's Health Program members, to analyze data extracts, compile, collect, report and provide program support and administrative assistance to primary care administration.


Data Management, Analysis and Reporting

Performs work related to the development of program information and resource materials/personnel to support the policy development of the organization. Uses proper grammar, punctuation, and follows all templates as directed by the Women's Health Program members. Participates in LEAN Management training to better understand how to streamline within the service. Assembles and summarizes data, background information and other materials from various sources. Completes special research projects in support of the policy development and/or administrative activities of the program. Uses multiple data bases to collect, compile, and track data such as utilization, book ability, and access used to monitor the Women's Health Program metrics. Works closely with the Administrative Officers and Service Chiefs in all service lines to establish improvement action plans. Responsible for compiling and submitting reports to the Women's Health Program leadership team. Prepares, executes and/or tracks program(s) specific information which includes performance measures and Congressional inquiries.

Maintains and tracks program census and assists in the preparation of all program reports. Tracks internal reviews, action items, quality measures, and the efficiency of the Women's Health Program. Maintains WHP databases.

Administrative Support

Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information to/from the Women's Health Program members to/from other service lines. Composes general informational correspondences as needed in appropriate format. Performs clerical and administrative support, ensuring administrative processes are maintained in the Women's Health Program. Maintains program records, policies, and procedures manuals to meet Joint Commission and VHA standards. Supports the evaluation, analysis and/or control of the records management program. Completes routine records management surveys. Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes pertaining to records management. Arranges travel, order supplies, equipment, etc.

Office Automation

Performs typing work, whether from voice recordings or written material on word processing software and equipment. Type letters, reports memoranda, rosters, mailing lists and other general office material. Prepares materials for publications such as pamphlets, forms, graphs, technical manuals or comparable items. Formats the materials and uses proofing and marking symbols. Utilizes advanced software functions such as automatic generation of tables of contents, importation of graphics and/or precise alignment of columns to create materials. Integrates several types of software to generate specific working documents and forms such as spread sheet, database, word processing, graphics and other similar products. Selects appropriate system, application and format.

Work Schedule: 8:00 AM to 4:30 PM, Monday through Friday (excluding Federal Holidays)

Telework: N/A

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant: GS-06-09316-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

    0303 Miscellaneous Clerk And Assistant

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  • Requirements


    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to background/security investigation
    • Selected applicants will be required to complete an online onboarding process


    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/30/2021.

    Time-In-Grade Requirement:

    GS-06: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

    Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

    P.L. 115-46, Sec 204; Appointment of a qualified former VA career/career-conditional employee. If you a former employee of the Department of Veterans Affairs who: formerly occupied a career or career conditional position at the VA within the preceding two years before applying for reemployment at VA; AND, voluntarily departed such position, or was subject to a reduction in force, and had a satisfactory performance record while occupying such position; AND, since departing VA has maintained licensing requirements, related to the position, if any, and gained skills, knowledge, or other factors related to the position; AND, possesses at least one year of specialized experience equivalent to the next lower grade level of the position sought - Appointment under this authority is exempt from competitive examining procedures and Veteran's preference. To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 that demonstrates you meet the requirements outlined in P.L. 115-46, VA Choice and Quality Employment Act of 2017, section 204.

    You must be able to type at least 40 words per minute with no more than three errors based on a 5 minute sample.

    You may qualify based on your experience and/or education as described below:

    • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provide full support of office administration including using automated systems to track program requirements using databases to capture information, produce reports, and provide accurate data validation, tracking projects in automated systems, calendar coordination, and project tracking/monitoring.

    • Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED) OR,
    • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Bachelor's Degree level.
    You will be rated on the following Competencies for this position:

    • Attention to Detail
    • Communications
    • Customer Service
    • Data Management

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: Work is primarily sedentary, performed in an office environment.

    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


    A transcript must be submitted with your application if you are basing all or part of your qualifications on education. As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED)

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.


    Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance


    Drug test required


  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

    • Cover Letter
    • DD-214/ Statement of Service
    • Disability Letter (Schedule A)
    • Disability Letter (VA)
    • License
    • Other (1)
    • Performance Appraisal
    • Professional Certification
    • Resume
    • SF-15
    • SF-50/ Notification of Personnel Action
    • Transcript

    SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
    • Most recent SF-50 if you are a current or former Federal employee
    • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
    • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade
    • Examples of appropriate SF-50's include:
      • Within grade increases at the highest grade held; or
      • Promotions with an effective date more than one year old; or
      • SF-50's at the highest grade held with an effective date more than one year old.
    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Federal employees - Competitive service

    Current or former competitive service federal employees

  • Federal employees - Excepted service

    Current excepted service federal employees

  • Individuals with disabilities

  • Veterans

Clarification from the agency


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