Transportation Assistant - #292170

Department of Veterans Affairs

Date: 06/11/2021 17:31 PM

City: Iron Mountain, Michigan

Contract type: Full Time

Work schedule: Full Day

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This position is located in the Veteran Transportation Service (VTS) within the Patient Administrative Service at the Oscar G. Johnson VAMC, Iron Mountain, MI, a Complexity Level 3 VHA facility. The primary purpose of the position is transportation work load forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the VTS program.

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The Transportation Assistant works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.

Major Duties:

    • Performs work involving consult management, appointment scheduling and admissions scheduling.

    • Collect, compile, and track data and statistical information in support of VTS daily.

    • Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.

    • Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.

    • Coordinates service practices that decrease waits and delays for patients in all specialty areas.

    • Plans consult processing flow to ensure veterans receive consultation services in a timely manner.

    • Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.

    • Administers quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record.

    • Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program.

    • Plans and directs programs that provide support services functions and require the application of specialized knowledge and skills.

    • Provides technical and management guidance necessary to achieve the optimum use of service resources.

    • Provides advisory services to the supervisor as well as to other operating managers and supervisors throughout the facility.

Work Schedule: Full-time; Monday-Friday, 8:00 am-4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/PD20027O

Relocation/Recruitment Incentives: Not authorized

Relocation Expenses: Not authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

2102 Transportation Clerk And Assistant

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Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/29/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: program scheduling, data collection and tracking; coordinating program practices in support of performance measurement; program planning, coordination and advisory services; deal effectively with problems, issues and situations that occur in the daily activities of a program; apply VA laws, regulations, directives, policies, procedures and guidelines; meet and deal effectively with a wide variety of staff from many educational and skill levels; and, knowledge of the structure of electronic medical records.
  • OR
  • Education: Applicants may substitute education for the required experience. Generally, education is not creditable at the GS-6 level; however, only graduate education in excess of the first 60 semester hours (beyond the second year) may be credited in those few instances where the graduate education is directly related to the work of the Transportation Assistant. One full academic year of study (30 semester hours or 45 quarter hours) is equivalent to 6 months of specialized experience. You must have two full academic years of study (60 semester hours or 90 quarter hours) of graduate education beyond the second year directly related to the work of the Transportation Assistant.

You will be rated on the following Competencies for this position:

  • Administration and Management
  • Compliance
  • Flexibility
  • Interpersonal Skills

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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