Hotel Cafe Supervisor - #292326
Date: 06/11/2021 20:31 PM
City: Altoona, Iowa
Contract type: Full Time
Work schedule: Full Day
Supervises all aspects of the Hotel Café (front & back of house). Works to identify, evaluate and develop strategies to increase revenue, control costs, ensure food quality and consistency, and ensure guest satisfaction with the department's services. Ensure that all food is consistently prepared and served according to the recipes, portioning, cooking and serving standards. Maintain a high quality of food presentation. Assists on line during peak times. Prepare kitchen work area for daily operation. Ensures that all products are ordered according to predetermined product specifications and received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Checks inventories for proper storage & rotation of food items; ensures proper levels of inventory are maintained and stocked. Familiarize yourself and staff with upcoming BEOs and hotel occupancy to identify potential impact on the outlet based on anticipated foot traffic and schedule accordingly. Control food costs and usage by following proper requisition of products from storage areas, products storage procedures, standard recipes and waste control procedures. Track waste monthly - understand and communicate the impact on food cost. Maintain all food service areas (kitchen, dish area, storage area, dining room, etc.) to state department of health codes and regulations. Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Ensures sufficient chemical supplies are on hand to allow for efficient service and reporting any needs to the kitchen management. Assists management team in preparing menus as needed. Assists with completing inventories and transferring total usage of product on a monthly basis. Monitors food and service problems by observing operations on the floor. Handles complaints, problems and requests by guests in a timely manner, and keeps guest satisfaction, PMRC integrity, reputation and policies in mind. Ensures the cleanliness of the Hotel Café, both front of the house and back of the house, by monitoring daily and weekly employee cleaning checklists. Monitors POS (point of sale) register receipts, investigates and reports on shortages/overages from revenue locations. Works with manager to develop and implement policies and procedures that ensure guest satisfaction, with the focus on quality. Assists with interviewing, hiring, evaluating, and disciplining kitchen personnel as appropriate. Determines duties/assignments as well as breaks for the shift. Coordinates & conducts the department training program for all new employees. Conducts safety training of all kitchen equipment and utensils.
High school diploma or equivalent with 5 or more years experience in food service. Supervisory experience preferred. Experience in large full service, high volume kitchen preferred. Experience with collective bargaining environment preferred. Excellent dietary, cooking, supervisory, and customer service skills essential. Must be able to communicate effectively, both verbally and in writing, with persons of diverse backgrounds. Knowledge of Iowa Department of Health regulations is required. Serv Safe certification required. Knowledge about plating & presentation. Knowledge of Word & Excel. Strong attention to detail & multi-tasking skills. Ability to work in fast paced & high pressure environment. Knowledge of labor management & inventory control. Long periods of standing and walking. Subject to hot equipment, hot oil and sharp objects. Will have exposure to wet floors. Must be able to lift up to 50 pounds and push carts of dishes up to 150 pounds in moving and stocking inventory.