Utility Services Clerk - #337490

City of Broken Arrow, OK


Date: 07/22/2021 14:00 PM

City: Broken Arrow, Oklahoma

Contract type: Full Time

Work schedule: Full Day

Job Description


Under general supervision, performs clerical duties in support of the city's utility billing activities.


Essential Job Functions



  • Provides customer service through different forms of communications: telephone, email, fax, or in person.
  • Processes requests for new utility accounts; transfer customers from one address to another; closes accounts.
  • Processes utility payments through different processing applications.
  • Processes night deposits.
  • Creates service orders per customer's needs.
  • Process Billing adjusts as needed.
  • Answers telephones and provides customer service.
  • Assists co-workers with questions and concerns as they arise.
  • Orders office supplies as needed.
  • Performs other duties as assigned.

Minimum Education and Experience


Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.Ability to be bonded. Certified Notary Public is preferred.

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