Child Support Enforcement Specialist I - #337587

DOR Child Support

Date: 07/22/2021 15:30 PM

City: North Weymouth, Massachusetts

Salary: $51,609 - $70,284 / year

Contract type: Full Time

Work schedule: Full Day

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of the Department of Revenue’s Child Support Enforcement division is to protect the economic well-being of the Commonwealth’s children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSE’s core functions are to establish paternity, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Child Support Enforcement Division

Service of Process

Metro Region

Position Description

The Massachusetts Department of Revenue’s Child Support Enforcement Division is seeking a Child Support Enforcement Specialist I for its Service of Process team in its Metro Regional office located in Boston.


  • Coordinates in-state and out-of-state service of process for establishment, modification, and contempt actions.
  • Provides quality service to customers by managing assigned work inventories and addressing/resolving customer issues.
  • Determines cases eligible for closure by researching case histories and public assistance records, and by verifying compliance with state and federal case closing policies.
  • Acquires knowledge about the child support program and professional development opportunities by attending technical and professional development training sessions, by completing on-line training courses, by participating in Webinars; and by reading and understanding CSE written communications.
  • Creates and maintains accurate case information by securing required supporting documentation; creating and modifying case records; verifying completed data entry; resolving discrepancies in case records; entering event notes to record and clarify case activity; and by complying with policy and procedures
  • Contributes to the divisional goals to improve performance as measured by the federal performance indicators and the self-assessment time standards.
  • Other duties as required.


  • Ability to communicate effectively, both verbally and in writing, to appropriately document case activities and represent the agency in a professional manner.
  • Ability to maintain a calm manner and interact appropriately with others in emotionally charged or stressful situations.
  • Ability to use a computer to conduct research, manage databases and produce written documents.
  • Ability to research and integrate data from a variety of sources.
  • Ability to gather information through questioning and observing individuals and by examining records and documents.
  • Ability to review financial records and perform mathematical calculations.
  • Ability to multi-task, prioritize responsibilities and maintain accurate records.
  • Ability to interact effectively with and establish rapport with diverse groups of people.
  • Ability to exercise discretion in handling confidential information.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Knowledge, Education and Experience:

Applicants must have at least (A) two years of full-time or equivalent part-time, professional or paraprofessional experience in work involving customer service, social work, educational/employment/vocational counseling, accounting, collections, case management, criminal justice, law enforcement/investigation or related fields, or (B) or any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicles driver’s license at a class level specific to assignment


A Bachelor’s degree or higher may be substituted for the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title
: Child Supp Enforce Spec I
Primary Location
: United States-Massachusetts-Boston-100 Cambridge Street
: Community and Social Services
: Department of Revenue
: Full-time
: Day
Job Posting
: Jul 22, 2021, 9:54:15 AM
Number of Openings
: 1
: 51,609.22 - 70,283.98 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator
: Allan Motenko - 617-626-3410
Bargaining Unit
: 08-SEIU - Local 509 - Social/Rehabilitation
: No

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