Phlebotomist req71720 - #337634

Quest Diagnostics


Date: 07/22/2021 16:00 PM

City: North Lawrence, Ohio

Contract type: Full Time

Work schedule: Full Day

Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.


In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.


At Quest, Patient Service roles are tremendously important – it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.


Phlebotomist req71720



Phlebotomist - Akron, OH - Monday, Tuesday, Thursday, Friday (Rotational Saturday)


Job Summary

The Patient Services Representative I (PSR I) is the face of Quest Diagnostics to our clients and patients. The PSR I greets patients in a warm and friendly manner, registers patients in computer, verifies client order and patient demographics, obtains billing information, collects payment and collects quality samples from patients; then prepares those specimens for lab testing while following established practices and procedures. The PSR I works independently as well as part of a team to maintain daily service center quality standards, including supply ordering, temperature monitoring, and maintaining records as required by local/federal regulations




A successful candidate will demonstrate, agility, customer focus, integrity, sense of urgency, reliability, attention to detail and compassion, while focusing on process excellence skills and sensitivity to confidentiality. Successful applicants may be assigned to work in a doctor's office, a patient service center, skilled nursing facility. a house call environment, or where business needs dictate.



Job Accountabilities (Responsibilities)

1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.

2.Administer oral solutions according to established training.

3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.

4. Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.

5.Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.

6.Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.

7. Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.

8.Read, understand and comply with departmental policies, protocols and procedures.

9.Assist with compilation and submission of statistics and data when required.

10.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

11.Complete online and in person training courses timely.



[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]



Required Education

1.High school diploma or equivalent.

2.Medical training: medical assistant or paramedic training preferred.

3.Phlebotomy certification preferred. Required in California, Nevada, and Washington.



Work Experience

1.One year phlebotomy experience preferred.

2.Customer service in a retail or service environment preferred.

3.Keyboard/data entry experience.



All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.



Benefits/Perks:

Day 1 Medical/Dental/Vision for FT

15 PTO days first year

Annual Bonus Opportunity


401K matching


Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours

Opportunities for career advancement


Training provided!



All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.

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