Lead Case Manager - THN - #337675


Date: 07/22/2021 16:30 PM

City: Lufkin, Texas

Contract type: Full Time

Work schedule: Full Day


Provide oversight of case management staff in the Emergency Solutions Program and provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.


  • Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility. Assist participants in development of a strength-based/solution-focused housing stability plan/individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
  • Develop and manage comprehensive outreach/working relationship with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
  • Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing. Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Provide pro-active follow-up to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
  • Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing. Assist clients as needed with basic skills for successful tenancy, to include demonstrating cleaning and apartment maintenance techniques; communication with neighbors and landlords, conflict resolution and negotiation skills.
  • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
  • Maintain accurate daily logs records, monthly outcome reports, and files for each client. Collect and report program data, including but not limited to HMIS reporting and funders’ required data.
  • Staff case load regularly with Lead Case Manager. Prepare reports as requested by Lead Case Manager, Program Director, and provide on-going program evaluation and recommendations.


EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field preferred.

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

LICENSES: LMSW, LBSW, LMFT preferred. Drivers License with clear record preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Travel within assigned counties.

OTHER: Cross train into Program Manager position responsibilities. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Preferential hiring consideration given to Veterans or military spouses.



COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.

COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.

DECISION MAKING: Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to maintain boundaries.

FINANCIAL: Strong math skills. Ability to assist veterans in developing a budget.

NEGOTIATION: Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.

TECHNICAL: Knowledge of case management services and community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits.

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