Customer Service Dispatcher - Pompano Beach, FL - #337692

Heritage Service Group


Date: 07/22/2021 16:30 PM

City: Highland Beach, Florida

Contract type: Full Time

Work schedule: Full Day

Job Overview:



The Customer Service Dispatcher provides administrative and operational support to ensure efficiency of Pompano Beach Branch operations.



Primary Responsibilities

  • Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
  • Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
  • Provides technicians with any pertinent information regarding service calls.
  • Opens & closes service orders for billing upon completion to ensure accuracy.
  • Supports field service technicians in the field to resolve problems quickly.
  • Collaborates with customers, manufacturers, and internal departments to determine customer needs.
  • Coordinates shipping & receiving of ordered and or warranty parts.
  • Generates accurate purchase orders for parts to corporate office and outside vendors.
  • Communicates credit | collection guidelines & resolves situations accordingly and timely.
  • Generates daily, monthly, and quarterly reports as needed.
  • Other duties as assigned by management.


Minimum Requirements:

  • One (1) year of experience in a dispatching role.
  • High School diploma or equivalent.

  • Spanish is a plus, but not required.


Skills, Abilities, and Other Requirements:



  • Ability to work independently
  • Strong Windows based computer skills including Microsoft Word & Excel.
  • High level of accuracy: ability to collect and prepare data for reports.
  • Strong attention to detail
  • Ability to answer high volume incoming customer calls and balance multiple priorities.
  • Ability to effectively resolve customer issues.
  • Stellar interpersonal, verbal, and written skills.


What We Offer:



  • Competitive Salary
  • 401K & Profit Sharing
  • Paid Holidays
  • Paid Vacation
  • Medical and Dental Insurance
  • Short-Term Disability
  • Long-Term Disability Insurance (Company Paid)
  • Life Insurance (Company Paid)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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