Workspace Support Client Technology Technician - #337760

General Atomics and Affiliated Companies

Date: 07/22/2021 17:30 PM

City: Centennial, Colorado

Contract type: Full Time

Work schedule: Full Day

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

General Atomics is seeking an extremely motivated individual to join our team as a Workspace Support Client Technology Technician WS(CTS) located in Centennial, CO. This position is responsible for handling first & second level support of service requests in a professional and timely manner. This relates to all technology to include end-points, tablets, printers, networks, and vendor specific hardware and software.

  • Thorough understanding of Microsoft Windows operating systems with expert knowledge of Win10
  • Possess fluent proficiency with various Linux distros including CentOS, RHEL (Red Hat), and Ubuntu
  • Install, configure and troubleshoot various Linux desktop and server related issues
  • Support in implementing, deploying, and maintaining Linux and Windows operating systems in traditional and virtualized environments across various hardware solutions
  • Firm understanding of MAC, IOS, and other applicable operating systems
  • Cross-train in Windows, Mac, and Linux for guidance and support to members of the team
  • Install, configure computers, monitors, and peripherals as required for new installations and end user office setup or reconfiguration
  • Strong working knowledge of web browsers and other popular windows-based applications
  • Strong logic and trouble-shooting skills
  • Excellent written and verbal skills, with proven ability to think outside the box
  • Provide desktop and software troubleshooting/administration with candid ability to work closely with senior members of the team helping to learn, escalate internal operations quickly
  • Provide after hours and weekend support on an as needed basis outside of general working hours
  • Maintain Service Level Agreements (SLA) on tickets assigned helping department meet goals
  • Create incident tickets, update incident tickets and close incident tickets using ServiceNow
  • Research and resolve difficult and complex problems escalated from the service desk Tier 1 technicians
  • Strong organizational, problem-solving and analytical skills, with the ability to manage multiple priorities, and request
  • Ability to adapt, be flexible and manage change effectively and transparently
  • Exceptional interpersonal, written and verbal communication skills with ability to explain difficult technical material clearly to varying levels of proficiency
  • Troubleshoot problems with end points, including hardware and software applications, peripheral equipment, smartphones, tablets, VOIP phones, printers, copiers, etc.
  • Support collaboration, and productivity tools like 0365, MS Teams, etc.
  • Experience supporting virtual desktop environments (VMware Horizon, Wyse) Virtualization & Cloud platforms (I.e. VMWare, AWS, Microsoft Azure)
  • Process incoming tickets with an immediate response focused on quality and speed
  • Provide effective resolutions, instructions, and information to the end-users
  • Communicate effectively with team members
  • Improve customer service, perception, and satisfaction.
  • Perform other duties as assigned or required
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications:
  • Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with two or more years of progressive personal computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education
  • 3+ years of experience of progressive desktop technical experience in an information technology department.
  • Requires a comprehensive and broad understanding of current enterprise workstation, relevant operating systems and associated peripheral equipment
  • Must be customer focused and demonstrate the ability: to resolve moderately complex technical situations; communicate and interface effectively with all levels of personnel; explain moderately complex technical information; and establish priorities.
  • Able to work extended hours as required.
  • Technical certifications in information technology or closely related hardware, software or project management fields preferred.
  • Active Microsoft or Linux+ Certification is highly preferred.
  • Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery and network technologies necessary to build and deliver device and desktop computing services; including Windows, Mac OS, Android, iOS, Active Directory, GPO, MTD, SCCM, Citrix, policy and configuration management, DHCP, TCP/IP, VPN, and cloud computing services is desired.
  • Up to 25% travel to support other East Coast remote offices.
  • US Citizenship is required and the ability to obtain and maintain a DoD security clearance
  • Current and active Secret security clearance is desired

Each job has a salary range which identifies the minimum, midpoint (market) and maximum base pay for the job. Pay rates are established based on the individual's knowledge, skill, experience and education/training needed to perform the job.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume