Field Service Technician - #337780


Date: 07/22/2021 18:00 PM

City: New Richmond, Wisconsin

Contract type: Full Time

Work schedule: Full Day

Company Description

Syntegon Technology (formerly Bosch Packaging) is one of the leading suppliers in the field of process and packaging technology. We develop and produce in future under a new owner holistic systems for the pharmaceutical, food and confectionery industries in over 15 countries. Are you ready to shape the current changes with us? Do you want to contribute to people’s nutrition and health, and thereby enhancing the quality of life?

Welcome to Syntegon Technology. We are looking forward to your application!

The City of New Richmond, known as "The City Beautiful", is located an easy and quick commute in both directions from the Minneapolis/St. Paul Metro area and a short distance from Eau Claire, WI. City Beautiful it is, in setting, in character and quality of life!.

Job Description

SUMMARY: Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon packaging equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology on the East Coast.


  • Provide field service repairs, training and installations as scheduled.
  • Train customers on proper operation, maintenance and safety rules of customer equipment. Participate in internal training in order to maintain technical expertise and proficiency on applicable/new equipment and applications.
  • Assist production with final machine testing and checkout. Coordinate development activities/ upgrades for updating & improving machine functionality.
  • Provide support to customers, Customer Service and Sales, and support all aspects of operating controls systems, equipment and machinery. Interact with Sales Managers/Project Managers on customer equipment concerns & updates.
  • Assist with updates and modifications to machinery control systems at customer sites and training customers on use and maintenance of equipment.
  • Work in tight quarters; on top and underneath equipment and stand, stoop, kneel and bend continuously (approx. 66%). Lift up to 50 lbs on a regular basis.
  • Travel extensively on short notice in North America, Canada as well as worldwide. Approximately 90% travel required. Close proximity (within an hour) of a major metropolitan airport is essential.
  • Submit to safety, background, and drug/alcohol testing as required by customer(s), and if required, must be able to don personal protective equipment.



  • Must possess a minimum of a 2+ year Packaging Machinery degree or have 2+ years of work experience with at least one Wrapper, Robot, Closer, Vertical (VFFS).
  • Must have a minimum of 2+ years in the Packaging Industry with experience installing and troubleshooting PLC and motion control software and hardware, and with prior work experience in repair/ maintenance of capital equipment or electronics, such as servo drives, HMI's and programmable controllers.

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

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