Receptionist - #337890

Ecumen


Date: 07/22/2021 19:00 PM

City: Duluth, Minnesota

Contract type: Part Time

Work schedule: Full Day

Overview:

Mount Royal Pines III was built in 2000 and was the first assisted living complex of its kind for seniors in Duluth. There are 54 fully-equipped apartments that each includes a living room, kitchen, bedroom and bath. Our three-story apartment building is locally-owned and operated by the Edmunds Company, which has called Duluth home since 1952
Responsibilities:

The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. The Receptionist will immediately notify supervisor if they perceive any safety issue for residents, staff or others. This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.

Essential job responsibilities include:


  • Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.

  • Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.

  • Sends and receives fax transmissions, emails, scanned, mail as directed.

  • Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.

  • Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.

Qualifications:

Receptionist
Minimum Required Qualifications:
  • Excellent customer service and telephone skills.
  • Current valid driver’s license and proof of vehicle insurance (if applicable)
  • Ability to communicate effectively in both verbal and written formats
  • Computer skills and experience with Microsoft Word and Excel
  • Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations


Preferred Qualifications:
  • High School diploma or GED equivalent
  • Prior customer service experience
  • Prior experience working with seniors


Equal Opportunity Employer:
Ecumen is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability, or status as a protected veteran

We participate in E-Verify.

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