Collector I - #390216

Driveway Finance Corporation

Date: 08/19/2021 19:00 PM

City: Tigard, Oregon

Contract type: Full Time

Work schedule: Full Day


L0238 Driveway Finance Corporation

Lithia Motors, Inc. (NYSE: LAD) is one of the largest personal transportation solutions in the United States and is among the fastest-growing companies in the Fortune 500 (#231 in 2021). Headquartered in Medford, Oregon, Lithia is the second-largest automotive retailer with 250+ dealerships and $12+BN in annual revenue

We believe in the need to deliver to a customer what they want, the way that they want it and we are looking for team members to help make that a reality. Lithia's Digital Innovation Lab (Located in Portland) — the Engineering, Product, and Design teams behind are working towards establishing a digital national B2C brand and developing breakthrough new ways to leverage digital technology within the automotive industry

Driveway is the only online car retailer that puts you in complete control. Whether you’re buying a car, selling your car or getting service—you can make it all happen from the palm of your hand, at

We are car buying, selling and service for the modern age with zero haggling, delivery for all car purchases, inventory from around the country and a generous 7-day guarantee that puts you squarely in the driver’s seat

Driveway Finance Corporation (DFC) - Collector I

The DFC Collector I is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due

Job Duties:

  • Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
  • Process, follow up, and resolve inbound collection and customer service telephone inquiries
  • Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
  • Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
  • Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
  • Meet or exceed established call volume and account action requirements
  • Other duties as assigned

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

  • Consistent time management discipline as evidenced by punctual and consistent attendance
  • Strong attention to detail and sense of urgency
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Time Management – ability to prioritize workload and manage one’s own time
  • Be able to multitask (talking and typing at the same time), avoid distractions and be ready and focused on work at your scheduled time
  • Basic knowledge of installment loans
  • Basic knowledge of various collections regulations and laws
  • Basic understanding of loan origination documentation preferred
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
  • Previous collections experience preferred

Proficiency Standards

  • Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
  • Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
  • Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
  • Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions

  • Physical Demands: Standing up to 1/3 of the time, sitting up to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments)

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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