Market ECW Support Analyst - #390284

Clark Regional Medical Center

Date: 08/19/2021 20:00 PM

City: Winchester, Kentucky

Contract type: Full Time

Work schedule: Full Day

Making Communities Healthier with Comprehensive Care...

You can get to know who we are and what truly makes us different by our mission, 'Making Communities Healthier'. As health care evolves, Clark Regional Medical Center is transforming patient safety and quality care - pushing the limits and paving the way to establish new practices and set new standards. We believe in putting the patient at the center of everything we do. We are developing the most innovative patient experiences with our constant investment in continuing education and leadership development programs.

We want you on our team...Clark Regional Medical Center located in Winchester, a 15 minute drive from Lexington, KY is searching for a full-time, Market ECW Support Analyst to join our Central Kentucky Hospital Market.

We are committed to serving the needs of our community and our region with exceptional quality and we are passionately focused on our patients. We consider quality more than just a set of criteria. It is a way of life for Clark Regional, encompassing everything we do. This is an exciting time to join our team as we continue to grow and expand with new services.

At Clark Regional, we believe in building careers. That is why we offer an excellent tuition reimbursement program, competitive pay, a generous paid time off program, flexible spending account plan, choice of health insurance plans, dental, vision, life, disability plans, discounts in our café and various discounts in our community, traditional and Roth 401 (k) plans with a match, and free parking on our beautiful campus.

Simply put, our employees are the heart and soul of our organization.

Essential functions of position include, but are not limited to:

Manages EMR systems and end users across defined Market facilities. Provides first level support, training and project management for current clinic based EMR to market End Users. Also provides first level support for any clinic based EMR to market end users regarding basic application, hardware and service/network requests. Responsible for recruiting, training, and managing clinic EMR support staff (Super users).

Primary Duties

  • Provides support and training for End Users of current clinic EMR

  • Travels to all Market facilities to provide necessary support/management

  • Manages EMR support staff (Super users)
  • Coordinate the procurement, configuration, and setup of computers, peripherals and phones for new practices and provider office moves

  • Provides telephone, in-person, and online support to staff

Education: Associates Degree or Equivalent experience - required

Bachelor’s degree in Information Technology field: Preferred

Working knowledge of current EMR systems: Preferred

PC and peripheral configuration, installation, repair and maintenance experience: Preferred

Hospital or medical information systems experience: Preferred

Strong knowledge of meaningful use and related applications: Preferred

Required Skills

Requires critical thinking skills, decisive judgment, strong communication skills and the ability to work with minimal supervision. Must be self-motivated and able to work in a stressful environment and take appropriate action. Proficient customer service skills and the ability to work well with other is a must. Candidate should be approachable and easy to work with.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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