Customer Advocate - #390354

Safelite Group


Date: 08/19/2021 20:30 PM

City: Parkville, Maryland

Contract type: Full Time

Work schedule: Full Day

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.




The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.





What You'll Get



  • Competitive weekly pay and bonus opportunities
  • Paid time off, holidays, paid volunteer days and a belief in work-life balance.
  • 401(k) plan with company matching to build your nest-egg.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • An actual marketplace to meet your health, wealth, life and legal needs -https://www.safelitebenefits.com




What You'll Do



  • Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.




What You'll Need



  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment
  • Ability to travel up to 10%. #INPS




Your Rights:
To review and consider your application, Safelite Group collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. We value our diverse workforce and we're proud to be an equal opportunity employer. We don't discriminate based on any characteristic protected by local, state or federal law. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals with disabilities who need assistance in the application/hiring process.




Notification to Agencies: Safelite Group does not accept and will not pay commissions for unsolicited resumes or outreach from third-party recruiters or agencies. Absent a signed MSA and approval from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party for hires made.




#LI-RECRUITERTAG

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