Oracle PL/SQL - #390624

Cognizant Technology Solutions

Date: 08/20/2021 00:30 AM

City: Richardson, Texas

Contract type: Full Time

Work schedule: Full Day

Application Lead

Qualification : B Sc, BE, MCA

Responsibility :Stakeholder Management :

Communication with Business users related to resolving queries, obtain clarifications and providing updates

Setup Business bridge calls to update status of Critical incidents / Outages

Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution

Service Management :

Responsible for the project tasks assigned

Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure

Manage queue effectively and allocate tasks to the team based on an allocation plan

Service Tracking :

Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc)

Conduct peer reviews and ensure quality of deliverables

Service Execution :

Comply to defined process during task execution (including problem management, KEDB management etc)

Knowledge Management :

Contribute and participate proactively in knowledge sharing sessions

Provide complete KT to support teams before any production release

People Management :

Manage and mentor the mentees (team)

Provide inputs for development of learning plan for the team

Act as a buddy for new hires

Shares recommendation towards Performance management and recognition of team members

Contribution to Org Initiatives :

Adhere to Organization policies and procedures

Participate in project and organization initiatives led by the Delivery leadership

Contribute new ideas and innovative approaches at work, including CSI themes

Collate data and provide inputs for reporting requirements

Business Development and Customer Relationship Management :

Participate in customer meetings and provide project updates

Account Operations :

Perform task estimation

guide the service analyst on estimation

Coordinate shift operations and logistics

Audit :

Participate in audits as necessary

Must Have Skills



Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Aug 19 2021

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @USJobsCognizant

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

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