IT Support Technician (IT Department) - #390653


Date: 08/20/2021 01:00 AM

City: Sheffield Lake, Ohio

Contract type: Full Time

Work schedule: Full Day

IT Support Technician (IT Department)

Position Description:

We are seeking an IT Support Technician to join our expanding IT Department. We are a well-established market leader in the immune monitoring field, and we are seeking a technically skilled individual with strong problem-solving ability who will directly interact with employees at all levels of our organization. The ideal candidate will:

  • Provide support for all CTL systems, including but not limited to, computer systems, network equipment, Wi-Fi, phone systems, mobile devices, access card reader systems, video, teleconferencing, web conferencing, multifunction devices (print, scan, fax), etc
  • Provide first level help desk support to our employees
  • Provide computer setup and deployment services (new computers and rebuilds)
  • Maintain and support public area (shared) computer systems on a regular basis
  • Provide backup support for systems used for Facility Maintenance, including but not limited to the following: HVAC, electrical, security, environmental monitoring, physical wiring, etc
  • Update and maintain IT documentation
  • Update all tracking and database systems as necessary

Position Requirements:

  • Bachelor’s degree in computer science or related field is preferred but not required
  • Previous experience with help desk/ PC tech support
  • Excellent written and verbal communication skills
  • Ability to prioritize and manage projects efficiently

Interested applicants should email a resume with cover letter to:

CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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