Work From Home Customer Representative - #390710

NexRep


Date: 08/20/2021 02:00 AM

City: Anchorage, Alaska

Contract type: Full Time

Work schedule: Full Day

Become a Customer Service Representative


Work remotely & set your own schedule


Customer service opportunities for people who want to help people


As a Customer Service Representative, you'll be taking inbound calls from Teladoc customers. You'll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.


If you're detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you're looking for.


This remote, flexible opportunity pays independent contractors $10/hour.


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See what others have to say about their experience supporting Teladoc as a Customer Service Representative within the NexRep Marketplace


What to Expect


Essential Functions



  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Register patients
  • Verify memberships
  • Add customer to the appointment queue
  • Help answer billing questions and resolve billing issues
  • Help with basic technical issues
  • Document information and outcomes as necessary

About You


Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment.


In addition, successful Customer Service Representatives have the following characteristics:



  • Detail oriented
  • Excellent communication skills
  • Able to maintain a professional environment
  • Positive attitude
  • Empathetic
  • Integrity
  • Self-sufficient and organized
  • Able to utilize resources and work systems
  • Able to maintain confidentiality and secure sensitive information

To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:



  • Headset: USB noise-canceling headset
  • Internet: High-speed, hard-wired (no Wi-Fi or Satellite)
  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed

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Remote & Flexible


You'll be taking calls and making money from the comfort of your own home.


Plus you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. You'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.


Hours of operation are Monday through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM ET or 6:00 PM to 6:00 AM ET. You'll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.


Certification


94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.


Certification will take place within a live, instructor-led virtual classroom. You'll join other independent contractors for a fun, interactive, and informative certification experience.


Certification will run for two weeks, Monday-Friday, with eight hours of classroom time per day. Following certification, you will be eligible for a $350 certification bonus.


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Next steps to get started in customer service


Marketplace Login


After you click "Get Started", you'll be asked to complete the Marketplace Registration process.


Scheduling


After you register, you'll have an opportunity to schedule a call with a Marketplace Coordinator at a time that works for you.


10-Minute Call


The Marketplace Coordinator will call you at the time you selected. During the 10-minute call, you'll decide on the best day and time to begin customer service certification, and you'll be given the next steps for getting started.


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Independent contractors in the NexRep Marketplace tend to be pretty happy


98%


Are content to be working from their own home office (even before COVID-19)


93%


Believe NexRep provides opportunities that are among the best in the industry


94%


Would recommend NexRep to others based on their certification experience


95%


Are content with the types of interactions they have with customers


Check out what others have to say about their NexRep Marketplace experience


NexRep's Mission


NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.


If we can succeed in improving quality of life, we believe we'll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.


It all really comes down to one simple idea: everybody wins when we put people first.


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Frequently Asked Questions


Independent Contractor Relationship Is this a 1099 or W2 opportunity?


Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.


Is this full-time or part-time?


Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.


Why do you only have opportunities for independent contractors?


NexRep's independent contractor model is intended to maximize flexibility for both contractors and clients.


Scheduling & Flexibility Will I be able to set my own schedule or is it set for me?


You'll have the freedom to set your own schedule based on what works for you.


Are the hours flexible?


You'll have the flexibility to set your own schedule inside your program's hours of operation.


Can I provide services even when traveling to visit family?


You can still provide services when traveling, assuming all of the following are true:



  • You are traveling within the U.S.
  • You have access to a quiet, distraction-free workspace
  • You have access to a hard-wired, high-speed internet connection
  • You have your computer and access to dual monitors and a noise-canceling USB headset

Contract Requirements Do you contract with agents in my state?


NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.


I contracted with NexRep before and I'm wondering if I can do so again.


If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.


Do you have any computer and/or system requirements?


To be a Customer Service Representative supporting this client, you will need the following, at a minimum:



  • Headset: USB noise-canceling headset
  • Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed

Are Macs acceptable or do I need to have a PC?


To be a Customer Service Representative, you will need a PC. Macs cannot be used.


Do I need a landline phone?


You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.


Online Assessment Why do you have an online assessment?


The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.


How long does the assessment take to complete?


The assessment takes most people between 20 and 30 minutes to complete.


I completed the assessment and was informed that no opportunities are currently available. Is that right?


Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you've registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.


Certification Will I have to pay to be certified?


NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.


Is certification full-time or part-time?


Certification for this program is full-time, spanning two weeks, Monday through Friday, with eight hours of classroom time each day.


Money & Benefits How much will I get paid?


This customer service opportunity has an invoice rate of $10/hr.


What are the benefits of contracting with NexRep?


As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.


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