Customer Service Representative-Call Center - #439953

Bell Plumbing and Heating

Date: 09/15/2021 10:00 AM

City: Centennial, Colorado

Contract type: Full Time

Work schedule: Full Day

Scope of Responsibilities: Liaison between the company and our technical staff, primarily responsible for communicating the customer’s problems to our technicians via the company’s computer system.
Minimum Job Requirements:

  • High school diploma or GED
  • Prefer three years experience in a similar customer service environment
  • Strong data entry and communication skills

Job Responsibilities:

  • Answer incoming calls from customers requesting service.
  • Schedule service and estimating calls
  • Make outbound calls
  • Respond to emails and live chat
  • Document customer cancellations
  • Resolve customer issues
  • Follow up on open service work orders
  • Offer telephone solution support
  • Accurately and concisely enter service order information into the company’s computer system
  • Make necessary corrections to customer accounts in the company’s computer system
  • Be a member of a rotation of individuals responsible for manning the front desk on Saturdays
  • Make daily scripted customer satisfaction inquiries (CSI) to customers who recently received service
  • Ability to listen and empathize
  • Ability to prioritize customer needs
  • All other duties deemed necessary by management to promote customer satisfaction and growth

Other Duties and Responsibilities:

  • Display flexible, positive attitude
  • Maintain the confidentiality of customer and company information
  • Exhibit and practice team attitudes and behavior
  • Must be willing to take ownership over the work you produce
  • Level-headed and solutions oriented

Required Skills:

  • Ability to work with confidential information
  • Ability to work independently with little supervision as well as in a team environment
  • Strong written, oral, and interpersonal skills with a demonstration ability to communicate with outside vendors, customers, and internal staff
  • Detail and deadline-oriented with the ability to prioritize and multi-task
  • Microsoft Office
  • Microsoft Excel
  • HVAC and Plumbing background experience a plus

Benefits will include:

  • 401(K) with employer match
  • Paid PTO and Paid Holidays
  • Gym Membership
  • Health Vision and Dental insurance offered
  • Life Insurance offered
  • Short- and Long-term disability insurance offered.
  • We're a drug free equal opportunity employer.
  • Including possible incentives

Job Type: Full-time


Job Type: Full-time

Work Location: Multiple Locations

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