Middle Office, AVP - #440066

State Street


Date: 09/15/2021 11:30 AM

City: Tinicum Township, Pennsylvania

Contract type: Full Time

Work schedule: Full Day

The Alpha Enterprise Business Solutions Team provides support to both the Client Account Manager and Investment Operations Teams in terms of creating and running our operational control framework. The role will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting a Multi-Client Relationship and Operational Teams in multiple locations. The role will manage all clients engaged with the Alpha Enterprise Business Support Team

Responsible for managing a team that completes the following: daily accounts review to confirm health of portfolios for trading, reporting and performance. Under the direction of the Vice President, monitors assigned accounts for issues associated with cash, settlements, ad-hoc processing, and client reporting and performs pre / post cycle reviews. Expected to work independently to build and improve the operational functions the team completes. This person will be highly regarded with an excellent track record in his or her current environment and must be a strong decisive results-oriented individual who can develop and manage relationships across the company with a wide variety of partners based on trust, teamwork and knowledge

JOB DUTIES & RESPONSIBILITIES:

  • Perform key Recordkeeping functions
  • Perform daily checks on file deliverables to the clients investigate discrepancies and ensure daily resolution of identified queries
  • Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement
  • Perform work independently within scope of established guidelines and according to specific procedures
  • Assist the officers in handling and resolving issues involving all operational and various IT areas (e.g. Asset servicing Trade Operations Client Reporting)
  • Work independently to research and resolve problems considering multiple avenues for resolution
  • Provide support and act as to multiple operational areas relating to Enterprise queries
  • Conduct special/ad-hoc reports as required
  • Complete system testing for Change Control enhancements
  • Complete any ad-hoc tasks as identified by the line manager
  • Ensure all activities are compliant with corporate standards
  • Maintain clear and effective communications with immediate colleagues and Management
  • Adhere to internal procedures and best practices at all times
  • The position will require the ability to analyze diagnose design and implement solutions to work with client data for smaller clients or aspects of larger more complex clients
  • Liaise with colleagues within the Berwyn, London, Australia and India SSC offices and divisions globally, where required, for query resolution
  • Act as the main point of contact for client queries relating to the Recordkeeping system and client file deliveries are tracked with proactive management to ensure timely response and resolution
  • Perform key Record Keeping System functions
  • Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement
  • Perform work independently within scope of established guidelines and according to specific procedures
  • Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trader Support and Client Reporting)
  • Assist in the set up and transition process of new client accounts
  • Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
  • Take ownership of issues to resolution, engage teams as needed to gain consensus and communicate progress

INDEPENDENT ACTION:

  • Work independently to research and resolve problems considering multiple avenues for resolution
  • Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
  • Provide guidance and support, act as resource and assist team members from multiple operational areas relating to Enterprise queries
  • Review and ‘sign off’ internal Change Specification Documents impacting Enterprise systems and assess client impacts
  • Complete any ad-hoc tasks as identified by the line manager
  • Provide Subject Matter expertise for complex system architecture queries / changes

MINIMUM JOB SPECIFICATIONS:

  • B.S. degree in Accounting or Finance preferred. Would also consider Business Technology degree
  • Minimum 5-7 years of Middle Office and/or Front Office support experience
  • Previous experience with Charles River Development software a plus
  • Knowledge of securities language preferred
  • Must be self-motivated adaptable and show initiative in different circumstances and under pressure
  • Strong interpersonal, organizational, and attention to detail skills
  • Flexibility in working outside of your responsibilities and areas of expertise
  • Strong written and verbal communications
  • Must be deadline oriented with the ability to provide technical expertise to resolve daily problems
  • Excellent analytical skills. Able to communicate effectively with clients and colleagues at all levels
  • Able to communicate effectively with clients and colleagues at all levels
  • SQL writing experience preferred. Or willingness to learn immediately
  • Great teamwork skills, ability to build and develop a high quality team
  • Flexible working hours may be required
  • Microsoft Office Suite Literate – Word, Excel, PowerPoint

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