Acct. Support Tech - Utility Billing - #440110

City of Lincolnton, NC

Date: 09/15/2021 12:00 PM

City: Lincolnton, North Carolina

Salary: $1,594 - $1,754 / hour

Contract type: Full Time

Work schedule: Full Day

Job Summary

The City of Lincolnton offers an outstanding opportunity to join a staff dedicated to giving exceptional service to the citizens of Lincolnton. The successful candidate will provide essential and important public service through the utility billing and collections department, and accounting support functions. Please review job spec for additional details

The City offers a stabile work environment with an excellent benefits package. For information on benefits offered by the City of Lincolnton, please visit - Benefits Page

Resume and cover letter must be uploaded with application to be considered. Job Responsibilities

Answers telephone, assists walk-in customers; provides information about municipal services; takes messages; directs calls Collects a variety of revenues, including utility payments, at a customer counter, through the mail, drive-up window, on-line and by night deposit box; properly receipts and accounts for collections; posts fees and payments into computer; prepares balance sheet and maintains and balances daily cash drawer Assists customers with connection and disconnection of service including preparing work orders for field services personnel; requests special meter readings when needed for high bills, suspected leaks, or other purposes; enrolls customers in utility services Updates records for billing; deposits; and other records; orders documents and files them in order; performs a variety of miscellaneous typing; updates a variety of manual records and files Responds to and / or contacts customers on service issues; explains policies and procedures and resolves customer problems and complaints using established procedures; refers customers to supervisory personnel if not resolved Assists and is cross trained to perform functions associated with Accounting Technicians and/or Payroll Specialist Assists with vouchers, requisitions, purchase orders, and travel requests as needed Performs related duties as required Knowledge, Skills and Abilities

Policy & Procedure - Knowledge of utility billing terminology, methods, processes, procedures, and equipment

Knowledge of standard office procedures, practices, and equipment

Working knowledge of paraprofessional accounting principles, practices and procedures Communication - Knowledge of effective oral and written communication techniques when communicating with customers, coworkers, and others

Ability to understand and follow oral and written directions

Ability to establish rapport and communicate effectively with customers, co-workers and supervisors, and the general public Performance - Ability to perform mathematical computations with speed and accuracy

Ability to identify errors in billing and balance accounts

Ability to research easements, and other related documents required for specific projects

Skill in the use of office computers, printers, and related equipment and software applications Physical Requirements & Working Conditions

This work is primarily sedentary requiring the exertion of up to 10 pounds of force occasionally to move objects and a negligible amount of force frequently or constantly to move objects. Work requires stooping, kneeling, crouching, standing, walking and manual dexterity such as fingering, grasping, and repetitive motions including operating a computer keyboard. Vocal communication is required to respond to inquiries, express or exchange information. Hearing is required to perceive information at normal spoken word levels either in person or over the phone. Visual acuity is required to prepare and analyze written or computer data, operation of machines, determine the accuracy and thoroughness of work, and observe general surroundings and activities. Work is performed primarily in an environmentally controlled office subject to typical office noise

Additional Information


Graduation from High School supplemented by course work or training in accounting, business administration or customer service


Two (2) - five (5) years of practical experience in billing and collections procedures, customer services, and accounting functions is preferred

Special Requirements:

Valid NC Driver"s License

FLSA Status:

Nonexempt Disclaimer

This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. The City of Lincolnton reserves the right to assign or otherwise modify the duties assigned to this classification.

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