Customer Care Associate - #440207


Date: 09/15/2021 13:00 PM

City: Norman, Oklahoma

Salary: $42,000 - $46,000 / year

Contract type: Full Time

Work schedule: Full Day

KPA exists to help companies keep their workforces safe and healthy. At the end of the day, we succeed if our clients can send their employees home at night, having not experienced the trauma of a workplace accident or an injury.

How do we do it? By offering a unique combination of software, consulting, and training that helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important—their core business.

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work, KPA is made up of diverse, vibrant individuals working together for the greater good.

We’re here to help our clients build safe, thriving organizations, and we’re looking for some like-minded people to help us do it.

Position Description: *

KPA EHS Software helps clients develop a comprehensive EHS program that harnesses technology, best practices, and the concerted efforts of your workforce to maintain a safe and productive workplace. Our platform includes features like audits & inspections, incident management, equipment inspections, online training courses, reporting & insights, and more.

The Customer Care Associate for the KPA EHS solution will support the customer journey, empowering customers with the resources they need to keep their team safe. The innovative technology and user customizable platform enables team members to collect, evaluate, understand and implement safety and training information in real-time.

Key Responsibilities:

  • Assist with first-tier customer support / receive and respond to incoming phone calls/emails
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
  • Work with current clients to support and assist with program needs
  • Promote and demonstrate program to prospective clients
  • Work with internal teammates and clients to understand requirements
  • Improve assets by exploring options and recommending changes
  • Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time within established budgets; Manages project team activities
  • Performs other duties as assigned.


  • Annual salary range of $42-46k
  • Bonus potential of 7.5% annually

KPA Office/Event Attendance and COVID-19 Vaccination Policy

Daily office attendance is currently optional for all employees. Each office will be open for those seeking the opportunity to return to the office. Team meetings and events will be held in both KPA Offices and outside of KPA Offices where employee attendance will be expected.

For all KPA office sites, events and meetings, any employee attending, even temporarily, must be fully vaccinated with at least fourteen (14) days following their final vaccine. The final vaccine is defined as a second dose for Pfizer or Moderna, or the first dose of Johnson and Johnson.

About KPA*

For over 30 years, KPA has helped 10,000+ clients achieve regulatory compliance, maintain a safe workplace, and save money.

Business Nuts and Bolts*

Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.
KPA’s majority investor is a tier-one private equity firm, Providence Equity Partners, which provides -capital and expertise to accelerate growth organically and through additional acquisitions. We’re now in an exciting time of accelerated growth with the promotion of our SaaS solutions.

Honoring Our Experiences, Building Mutual Respect*

At KPA, we strive to build an environment that respects our talented colleagues’ individual experiences and mutual respect for our customers and partners regardless of color, religion, ethnicity, and sexual orientation. We aim to make meaningful contributions to celebrate our differences and learn from each other, uniting in an open and accepting culture that acknowledges everyone’s physical, workplace safety, and psychological safety.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work 2021 by Built In Colorado.

“To be ranked so highly in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”

As a growing company KPA values its employees by supporting them with a full benefits package including:

  • Medical (both PPO and HDHP plans available)
  • Flexible Spending Account or Health Savings Account (dependent on medical plan)
  • Dental
  • Vision
  • Paid Time Off increasing with tenure
  • Paid Holidays and floating holidays
  • 401(k) match with immediate vesting
  • No-cost Basic Life and AD&D Insurance

- Short- and Long-Term Disability Insurance

  • Employee Assistance Program
  • Telehealth
  • Pet Insurance

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws.

If you need assistance or an accommodation due to a disability, you may contact us at

Job Type: Full-time

Work Location: Multiple Locations

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