Patient Representative - #440409

Fairview Health Services

Date: 09/15/2021 16:00 PM

City: Maple Grove, Minnesota

Contract type: Full Time

Work schedule: Full Day


Fairview Health Services is looking for a Patient Representative based out of the Bass Lake Clinic in Maple Grove. This person will also support the Andover and Brooklyn Park Clinics. This position is approved for 80 hours every two weeks and is benefit eligible position.

Hiring Process

If your skills and experience appear to align with those of the position, you may be asked to participate in a pre-recorded video interview
The recorded video interviews are reviewed by our hiring team and provide the reviewers with insights on the skills, attributes and experiences you possess that will allow you to be successful in your role
You will be notified by email or phone if selected for the next stage of our recruitment process. At any time, you may also check your application status online in your Fairview applicant profile at this link
Responsibilities/Job Description:
  • Greets patients in a respectful manner and assesses for special needs and/or accommodations. Keeps patients informed of patient flow delays.
  • Completes patient registration process.
  • Verifies patient demographic and insurance information.
  • Verifies insurance eligibility via online access.
  • Initiates process to establish company accounts for worker’s compensation patients.
  • Makes any necessary changes to account maintenance module.
  • Collects co-pay and prepares receipt and deposit.
  • Verifies and updates necessary forms for patient signature.
  • Complete preparation of charts.
  • Directs patient to waiting room and notifies patient care staff of arrival.
  • Identifies restriction codes and refers patient appropriately.
  • Schedules and maintains patient appointments.
  • Effectively uses communication systems for both routine and emergency transactions.
  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.


Required Qualifications
  • One year previous healthcare and/or customer service experience

Preferred Qualifications
  • Vocational/Technical Training
  • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience

Other Required Skills
  • Demonstrated focus on customer service/patient service with every interaction
  • Excellent public relations and communication skills
  • Ability to work as an effective team member to provide exceptional care
  • Good telephone and computer skills
  • Must be flexible to work various shifts and locations as required
  • Ability to use appropriate computer applications
  • Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement

Desired Skills
  • Knowledge of medical terminology

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