Patient Services Associate - #494896

University of Pennsylvania Health System


Date: 10/14/2021 12:00 PM

City: Gibbsboro, New Jersey

Contract type: Full Time

Work schedule: Full Day

The Patient Services Associate (PSA) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.



The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.



The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required


Minimum Requirements:

High school diploma or GED required;


2 or 4 year college degree preferred


2-3 years of medical office experience, or 4 years of customer service experience, required.


Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience


Thorough knowledge of third party insurance coverage guidelines preferred


Must successfully complete/pass EPIC schedgistration training/tests.

Computer knowledge and skills required


Ability to speak English for a business setting


Customer-focused communication skills (verbal/written) required


Critical thinking and multi-tasking skills required


EMR skills preferred


Additional Information:

Schedule may change based on departmental needs.


We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.



Live Your Life's Work


We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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