Sr Patient Access Specialist - #495021

Johns Hopkins Medicine


Date: 10/14/2021 12:31 PM

City: Baltimore, Maryland

Contract type: Full Time

Work schedule: Full Day

Sr Patient Access Specialist


Requisition #: 421523


Location: Johns Hopkins Hospital, Baltimore, MD 21201


Category: Clerical and Administrative Support


Work Shift: Day Shift


Work Week: Full Time


Weekend Work Required: No


Date Posted: Oct. 12, 2021


Join an amazing global healthcare organization!


Excellent compensation package!


Awesome benefits, including dependent tuition reimbursement!


Requisition #: 421523


Location: 600 N Wolfe Strret, Baltimore, MD 21287


Shift:


Full Time (40 hours)


Day Shift, 8:30 am - 5:00 pm


Non-Exempt


Position Summary:


Provides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity. Assists with training staff and serves as resource for staff related to complex situations.


Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC). Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department. May require referral tracking and handling of medical records. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of JHM.


Knowledge:


Excellent grasp of specialty and progressive knowledge of multiple sub specialties within the department. Comprehensive knowledge of medical and insurance terminology. Comprehensive knowledge of hospital and provider referral protocols. Comprehensive knowledge of medical insurance plans, billing, regulations, especially managed care plans. Requires a working knowledge of PC Word processing, PC spreadsheets and applications. Certification on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate. Certified user of Ideal Access Applications. Requires proficiency on multi-line phone and ACD system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.) Must meet call performance, schedule adherence, data accuracy and quality standards.


Education:


High school diploma or equivalent required. Bachelor's degree preferred.


Work Experience:


Requires a minimum of three years related medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military.


Skills:


Ability to type 35 wpm preferred. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers. Type at least 40 wpm. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers. Command of scheduling protocols and systems.


Required Licensure, Certification:


None


Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


Johns Hopkins Health System and its affiliates are drug-free workplace employers.


We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

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