Spa Lead Concierge - #495583

Atlantis Casino Resort Spa

Date: 10/14/2021 16:30 PM

City: Reno, Nevada

Contract type: Full Time

Work schedule: Full Day


Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America's Best and Mid-Size Employers.

Atlantis Casino Resort Spa is seeking a Spa Concierge Lead.

Full-time Day Shift 7:30a – 3:30p


  • Will lead all concierges and front staff team members, helps team members grow and advance using spa best practice strategies.
  • Works with our Spa providers, must be solution orientated and possess strong guest service skills.
  • Should have supervisor skills and want to grow within the Spa industry.
  • Greets guests, provides guests with robe and slippers, confirm services to be performed, monitor guests experience, notify service provider and spa attendants of guest arrival.
  • Keep track of guests while in the Spa.
  • Prepare daily Spa appointment schedule.
  • Meet with the guest at the conclusion of their services and ensure guest satisfaction.
  • Knowledgeable of all services and products.


  • 1+ years relevant service experience preferably in a Spa or hospitality environment
  • Experience with computer software programs, including: Microsoft office, HMS, HotSOS.

Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Benefits (Medical /Dental/Vision/Disability & more)
  • Paid Vacation
  • Holiday Pay
  • 401K with Company Match
  • RTC Discounted Pass
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement

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