Defined Contribution/Retirement Contribution Specialist - #495591


Date: 10/14/2021 17:00 PM

City: Moosic, Pennsylvania

Contract type: Full Time

Work schedule: Full Day

Job Classification:

Investment Management - Investment Operations

The Retirement Contribution Specialists role at Prudential Retirement resides within Full-Service Solutions (FSS) Service Delivery. This Specialist role is responsible for performing a variety of complex administrative and analytical functions which require an in-depth understanding of rules, regulations, and the implications of processes

In this role, the Contribution Specialists are responsible for responding to client questions, creating cases, providing research, and resolving contribution errors. They will directly interact with clients over the phone as well as in writing. This may entail inbound and outbound calling and drafting of communications. Specialists fulfill requests for information and respond to questions from our call center, internal business partners and clients using our front end system

Contribution Specialists are tasked with loading manual payroll files for clients when deemed necessary, working through reporting errors and some advanced processing of client payroll files. This position requires working with a variety of other teams in order to meet established Service Level Agreements. Responsibilities may include data automation, payroll set-up, plan maintenance and loading transition data to Prudential systems

This role executes assigned work within service level agreements contributing to positive client experience for client satisfaction and persistency. Actively participates in various business settings including team meetings and townhall sessions. Contributes to change, new ideas and perspectives; leans in with positive intent. Works on projects as assigned


  • College Degree is preferred. Equivalent work experience will be considered
  • Ideal candidate must have at least one year in a customer service or operations environment where direct interaction with clients either via phone and/or email was required
  • Prudential Retirement Experience and experience with recordkeeping system is a plus
  • Proven experience exhibiting exceptional analytical, problem solving, and decision making skills is required
  • Advanced experience with Excel and Microsoft Word is required
  • Proven track record of accuracy and meeting high productivity standards
  • Strong interpersonal skills and ability to partner with others required in order to work in cohesive team and contribute to an inclusive, positive, and fun work environment
  • Proven track record with demonstrating exceptional written and oral communications skills required
  • Must embrace responsibility for identification of process efficiencies
  • Ability to work additional hours, as required, to meet work volume will be expected
  • Additional responsibilities may be assigned as required
  • May be required to assist other teams within Prudential Operations team as needed
  • Understanding of Defined Contributions Plan structure, rules and regulations a plus
  • System knowledge including Admin Web, STARS, and ECI is a plus


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law

The Prudential Insurance Company of America, Newark, NJ and its affiliates

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential


If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

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