Registered Client Service Associate - #495609

Morgan Stanley


Date: 10/14/2021 17:00 PM

City: Birmingham, Michigan

Contract type: Full Time

Work schedule: Full Day

Registered Client Service Associate


Job Number:

3189828


POSTING DATE: Oct 14, 2021
PRIMARY LOCATION: Americas-United States of America-Michigan-Birmingham
JOB: Wealth Management
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Non-Exempt


DESCRIPTION


POSITION SUMMARY:
The Registered Client Service Associate enhances the client experience by providing exceptional client service, supporting Branch functions as needed, assisting in safeguarding client assets, and serving as administrative and operational support to Financial Advisors. The Registered Associate is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Financial Advisor teams as well as new and existing clients. In order to perform daily business activities, the Registered Associate is required to have active Series 7 and 66 (or 63 and 65) Licenses
DUTIES and RESPONSIBILITIES:
    Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
    Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients’ needs
    Onboard new client accounts, which includes the collection of required documentation and client information
    Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
    Prepare financial reports, spreadsheets, and other materials for client meetings
    Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors
    Proactively participate in firm initiatives directed by local management
    Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness
    Input orders on behalf of Financial Advisor
    Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance

QUALIFICATIONS


EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:


Education and/or Experience
    Active Series 7, 63 and 65 or Series 7 and 66
    Two or more years of industry experience preferred
    High School Diploma/Equivalency
    College degree preferred


Knowledge/Skills

    Strong industry, product, and branch procedures knowledge
    Detail oriented with superior organizational skills and ability to prioritize tasks
    Exceptional writing, interpersonal and client service skills
    Strong computer skills and knowledge of Microsoft Office products
    Team player with the ability to collaborate with others
    Ability to work in a fast-paced, evolving environment



Reports To:

    Complex Business Service Officer or Business Service Manager



Morgan Stanley
EOE committed to diversifying its workforce
M/F/D/V

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