Full Time Floor Supervisor - #495632
Date: 10/14/2021 17:01 PM
City: Bozeman, Montana
Contract type: Full Time
Work schedule: Full Day
Owenhouse Ace Hardware Floor Supervisor Full time Job Listing: Floor Supervisor Do you like helping others solve problems? Do you want to work where fun and learning go hand in hand? Want to wake up in the morning and look forward to work? We may be the place for you! We are always on the lookout for people that like to serve others and want to be a part of a team. Locally owned Owenhouse Ace Hardware is looking for professional, upbeat, friendly, happy applicants that are customer service oriented. You will need to be able to navigate stairs and be on your feet most of the day. Must be punctual and dependable. Our core Values continue to drive who we are and what we are striving to be! Not only to each other but to each and every one of our customers. Benefits Package- 40 hours/week all year round. Steady, consistent schedule Position starts at $18.00+/hr DOE + Bonus 401 K w/Employer match Paid Vacation Paid sick leave Paid Holidays Employee discount Employee wellness program Health Insurance w/dental & eye as options Position Philosophy: The duties of the Floor Supervisor position are to be performed by demonstrating and encouraging Owenhouse Ace Hardware's core values in order to achieve our vision of being the best place to work and the best place to shop. The Floor Supervisor's primary responsibility is to ensure the store is providing exceptional customer service at all times. Floor Supervisors are responsible for leading associates involved with activities in the front and back end of our stores which include the sales floor, check-out areas, service counter, receiving, and backstock areas. Floor Supervisors will be expected to be a department head as well as having 1-2 additional significant responsibilities that will be assigned by the store manager. Essential Duties and Responsibilities Culture Awareness-- Dress appropriately and according to company policy. Represent the company well; internally and to the general public. Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors. Always Be Open Minded Communicate & Listen Enjoy What You Do Team Spirit Engage The Customer Above And Beyond Make A Difference Sales and Operations-- Drive store sales by ensuring that all customers are receiving the level of service that is expected from Owenhouse Ace Hardware. Our goal is, Amaze Every Customer Every time. Performing and providing topics for daily huddles in person & on Trello/Dexter Help forecast scheduling needs to meet customer demand Ensuring people are in the appropriate places and doing the appropriate tasks so that a high level of customer service is provided throughout the day. In order to achieve this floor supervisors should be on the floor a majority of the day and routinely take walks around the entire floor to ensure we have sufficient staff in place to help customers. Floor Supervisors will provide a high level of customer service being sure to use the SALES process and in addition will be expected to help associates in providing excellence in customer service. Resolve customer complaints in a timely and satisfactory manner. Performing and providing topics for daily huddles. Maintain a department within the store. A floor supervisor's department should be a shining example of how we expect a department to be run at Owenhouse from stock levels, facing, and merchandising to back stock. Floor Supervisors should be assigning tasks to Trello/Dexter and ensuring that staff members are completing tasks as assigned on Trello/Dexter. Help to maintain accurate records by understanding and ensuring store procedures are followed. Floor Supervisors ensure that all calls are answered. Sometimes no one answers a call or no one knows the answer to a question, a floor supervisor needs to answer when no one else does or can. Enforce safety policies and procedures and be a safety role model. Floor Supervisors will be expected to perform MOD responsibilities on a regular basis. Walking the floor regularly looking for areas that need improvement, delegating those tasks and checking in on them at completion Ensuring people are in the appropriate places and doing the appropriate tasks so that a high level of customer service is provided throughout the day. In order to achieve this, the Floor Supervisor should be on or near the floor a majority of the day and routinely take walks around the entire floor to ensure we have sufficient staff in place to help customers. Requirements-- Possess a vast product knowledge of hardware related products along with a willingness to learn Skills/Knowledge: Solid leadership and team building skills Ability to communicate clearly and effectively in all situations Strong problem-solving and organizational skills Excellent verbal and written communication skills Ability to handle multiple projects and tasks with a high attention to detail Knowledge of retail computer systems, MS Word and Excel a plus. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Physical Requirements-- Ability to operate forklift equipment safely and effectively. We will train. Must be in good physical condition and work wisely. Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self. Must be physically able to lift and handle a minimum of 50lbs. Proper lifting procedures must be followed at all times Ability to bend and twist, push and pull, stoop, and kneel. Ability to ascend and descend a ladder. Ability to work at heights. Ability to stand for extended periods of time. Ability to hear, understand and communicate orally and in writing to customers and staff. Other Responsibilities-- Participate in daily Huddle meetings and team chores as directed by management. Attend necessary training and meetings. Utilize Dexter for appropriate communications. Manage all correspondence related to this position, including email communications. Monitor reports pertinent to this position. Maintain all files relevant to this position. Assist in answering phones. Assist customers and other employees as needed. Assist with deliveries as needed.