Analyst, Benefits Services Tier 3 - #495694


Date: 10/14/2021 17:30 PM

City: Anna Maria, Florida

Contract type: Full Time

Work schedule: Full Day

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR

Benefits & HR Services provides benefits and HR consulting, compliance and strategic

services to TriNet customers, WSEs and internal TriNet teams. The Benefits & HR Services

team possess deep knowledge and expertise of Benefits and HR fields for our domestic and

international customers, improving the customer experience. This team ensures quality

service and operational perfection within the parameters of the program and delivery

standards. We collaborate with all TriNet groups to assess escalated matters resulting from

technology through data integrity, and research, perform root cause analysis, and resolution

for the best outcome for both TriNet and the customer. Benefits & HR Services provides

outstanding and comprehensive solutions on the issues customers experience with their

unique needs


Conduct analysis, auditing and evaluating reported errors

Process required tasks to ensure timely resolution of customer and WSE requests

Address system and data errors to ensure accurate processing of benefits & HR


Handles and resolves open cases in the CRM system with a high emphasis on

timeliness and quality

Build and maintain effective business relationships with internal groups to resolve

customer facing issues

Triage and assess issues to identify root cause and process improvement


Perform required testing, reporting all results with recommended solutions

Resolve moderate to sophisticated inquiries from customers and internal groups

Participates in planning and execution of all Benefits and HR Services initiatives to

improve TriNet’s value proposition

Provides support and expertise regarding compliance and regulatory requirements

Provide training, materials and support for informative purposes for Tier I and Tier II


Performs other projects and duties as assigned


Scope and Impact:

Applies theoretical knowledge gained through education to the development of

professional concepts. Applies company policies and procedures to resolve routine


Education and Experience:

Typically requires less than 3 years of previous professional experience


Primarily interacts with contacts within work group to build stable working

relationships internally. Work typically impacts direct peers, supervisors and cross

functional partners


Works on problems of limited scope. Follows standard practices and procedures in

analyzing situations or data from which answers can be readily obtained

Other Knowledge, Skills and Abilities:

Strong interpersonal communications skills with the ability to communicate at all

levels of the organization and influence others in pursuit of company goals

Strong analytical skills

Excellent written communication skills

Highly organized

Ability to work well within a team in an office

Ability to maintain confidentiality of corporate data

Ability to independently resolve issues

A demonstrated commitment to high professional ethical standards and a diverse


Ability to adapt to a fast-paced changing business and work environment while

balancing multiple priorities

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call

schedules, etc.)

Minimal travel required

Work in clean, pleasant, and comfortable office setting

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.

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