Destination Concierge & Planner | Berkshires, MA - #495722


Date: 10/14/2021 18:00 PM

City: Middlefield, Massachusetts

Salary: $45,000 - $57,000 / year

Contract type: Full Time

Work schedule: Full Day

Position Title: Destination Concierge & Planner | Berkshires, MA
Downtown Denver-based Company seeks a dynamic service-oriented professional who is highly-organized with a desire to cater to our unique luxury clientele. The ideal candidate will have thrived in an environment where they developed relationships and exceeded expectations for a client base that expects nothing short of an exceptional
There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We’re building a team of like-minded individuals with a laser focus on service
Job Overview
The Destination Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team. This role is based in Berkshires, MA
Job Responsibilities and Tasks:
  • Ensure consistent communication with designated Operations Manager in regards to questions or concerns regarding property management, pre-arrival planning, member services and member satisfaction and resolutions
  • Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes
  • Member (Pre-arrival): Review member resume with special notes, reach out to planner or Personal Vacation Advisor for any clarification, reach out to member prior to the members’ arrival, review their personalized itinerary double checking everything and finalize any last minute requests
  • Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries. Communicate with Personal Vacation Advisor, members and guests to finalize and personalize an itinerary
  • Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with notecard, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last minute additions or changes
  • Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on call duties, 1st morning follow-up call, mid-stay call, preparation of member incidental folio
  • Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office. Personal thank you letter when applicable, pictures and stories for Inspirato marketing if permissible by members
  • Oversee property management projects to establish timelines and meet deadlines
Desired Qualifications:
Due to the in-person nature of this position and company policy governing both new and transfer employees, the Covid-19 vaccination is required as a condition of employment. Proof of vaccination will be required prior to start date. Inspirato will provide reasonable accommodation for medical or religious reasons unless providing an accommodation would pose an undue hardship on Inspirato’s operations
Additional Desired Qualifications:
  • Hospitality and guest service experience, including solid knowledge of the local area
  • Honest, respectful, trustworthy, dependable, caring and fun
  • Excellent employee and member interaction
  • Organization and high level of attention to detail with the ability to multitask
  • Excellent oral, written communication and listening skills
  • Upbeat, positive disposition with genuine “can do” attitude
  • Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint and chat applications)
  • Flexible schedule, including long days, nights, holidays and weekends
  • Must be able to lift up to 50 pounds and have a reliable vehicle
Compensation - $45,000 - $57,000 Base Salary
We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training and experience related to scope of responsibilities
Gratuity – This position is eligible to earn tips
Commission – This position is eligible for our Commission Plan. Additional details will be as set forth after your initial start date

Benefits – This position is eligible for a health and welfare benefits package including medical, dental & vision insurance
FAM Trip – This Position is eligible for the Employee Familiarization Travel Program following three (3) consecutive months of employment. This program provides you up to one seven (7) day reservation in an eligible Inspirato property per your employment calendar year – subject to seasonal property demands and the company Employee Familiarization Travel Program Terms and Conditions
Attention: Internal applications must be submitted by October 13th at 4 PM MST.

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