Community Development Loan Officer (CDLO) - #604159

Keybank National Association

Date: 11/25/2021 21:30 PM

City: Shelton, Connecticut

Contract type: Full Time

Work schedule: Full Day


704 Bridgeport Avenue - Shelton, Connecticut 06484


The Community Development Loan Officer (CDLO) is responsible for covering assigned retail bank branches on the origination of residential mortgage loans. The CDLO is expected to call on government sponsored entities and (private) not-for-profit housing agencies supporting low-to-moderate income housing interests and initiatives in the communities they serve. As directed, the CDLO may be expected to spend a portion of their day in each of their assigned branches each week. On non-branch day(s), CDLOs are expected to focus on business development activities which likely will take the employee outside of the branch and/or could occur outside of regular banking hours, which may necessitate a flexible work schedule. Any outside networking with outside referral sources should be handled in conjunction with the assigned branch partners as well as with the district Community Development Bank (CDB) Compliance Officers and/or CDB Compliance Regional Managers when possible. In addition, the CDLO should be involved in community/ outreach programs, as well as participation with local housing agencies and non-profits, grant providers, etc. The CDLO is expected to collaborate with the fulfillment department to meet the needs of our clients from the point of registration to closing. CDLO is expected to meet or exceed established sales, cross-sell, home equity and referral goals congruently with maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local branches. CDLO should maintain sales/originator systems and efficient work flows.


  • Call on government sponsored entities and (private) not-for-profit housing agencies supporting low-to-moderate income housing interests and initiatives in the communities they serve in order to originate and process family residential real estate mortgage loans in accordance with KeyBank's Process and Product Guidelines.
  • Gather documents at the time of registering a loan and remain the point of contact with the customer during the duration of the loan.
  • Maintain high standards of client satisfaction and quality, and ensure sales/originator systems and workflows are efficiently controlled.
  • Manag client referrals and the cross sell process ensuring all new customers are introduced to local branches.
  • Responsible for knowing all Federal Regulations and bank policies.
  • As needed and in partnership with assigned branch partners, help with joint calls with potential clients to develop new business both in person and over the phone.
  • As needed and in partnership with assigned branches and CDB Compliance partners, the CDB LO is to represent the Bank in various community functions to further enhance its image and develop and promote additional business relationships.
  • Stay informed of trends and developments in the real estate market and mortgage industry. Develop and maintain in-depth knowledge of products and services as well as knowledge of competitors and competitive products.

Branch Activities:

  • Meet with clients for mortgage opportunities as scheduled
  • Interact with all branch personnel
  • Interact with customer traffic. Make introductions and pass out business cards
  • Review Book of Business client profiles with retail partners to uncover mortgage opportunities
  • Discuss any cross sell opportunities discovered by LO
  • Review mortgage pipeline with Branch Manager and/or delegate, as directed by Branch Manager
  • Expedite loans in process by regularly reviewing pipeline, following up on documentation with borrowers, interacting with title companies, realtors, attorneys, etc.
  • Make outbound calls and engage in electronic communications to LMI centers of influence (COI) for business development

Monthly Activities

Huddle Meetings: Attend at least one Huddle meeting per assigned Branch and present a mortgage topic. Business Development Activities: Conduct at least 4 focused business development calls or appointments to

"Low to Moderate Income (LMI) Housing COIs", including Realtors serving LMI areas, Non-Profit Housing Organizations, Local Housing Authorities, Community Development Corporations (CDCs), Churches, etc., often as a joint call with the regional CRA partner

Mortgage Days: Conduct one Mortgage Day each month, rotating among assigned Branches. Schedule two weeks in advance for event promotion by attending a huddle meeting to announce date and discuss event and providing flyers to Branch for event promotion. Determine snacks to be provided if applicable. Production Reviews: Meet with the Branch Manager of each assigned branch to review mortgage production to goal results. Discuss and gain commitment on activities for success based on the annual mortgage production goal; what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. One on One: Meet with mortgage Sales Manager to review production results to goal and sales activities

Note: When possible, CDLOs should participate in Key at Work meetings when opportunities align with the CDB initiative.


  • Minimum of three (3) years experience as a loan officer in 1st mortgage production
  • Demonstrated emphasis in Community Development Mortgage lending.
  • Bachelor's degree in business related field or equivalent experience.
  • Working knowledge of FNMA, FHLMC, FHA, VA, local state housing programs, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws.
  • Excellent written and oral communication skills and ability to work in a team environment.
  • Demonstrated strong customer service skills.
  • Proficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship management.
  • Strong financial acumen.

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.


Mortgage Loan Originator (MLO) – A person who takes a consumer residential mortgage loan application that is to be secured by a dwelling and offers or negotiates terms of credit for compensation or gain. This Includes KBM, branch, private banking and call center personnel who originate first or subordinate lien mortgages, refinances, and/or home equity loans/lines of credit. Excludes a person who performs purely administrative or clerical tasks on behalf of a mortgage loan originator, those engaged in cost-free loss mitigation efforts or loan assumptions, and bank employees subject to the de minimis exception.

If this position fits the Mortgage Loan Originator definition provided above, the following statement must be added to the Required Qualifications section of the job description:

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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