Vice President, Customer Domain Services Lead, Digital Technology - #604174


Date: 11/25/2021 22:00 PM

City: Newark, New Jersey

Contract type: Full Time

Work schedule: Full Day

Job Classification:

Technology - Software Development/Quality Engineering

Prudential's Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, you'll unlock a challenging and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions.

The Global Technology organization at Prudential is seeking a VP, Customer Domain Services Lead, Digital Technology. Reporting into the VP of Digital Technology, this highly visible role will be one of several Digital Leads responsible for building, influencing, and driving the adoption of common digital technology platforms that enables business priorities and achieves Prudential's Priority Experiences and Journeys. This role will be responsible for managing the Customer Domain Services Agile Team to provide the oversight and execution of Prudential's customer domain services landscape within Digital. The team is looking for a digital leader with industry experience: strong business acumen, using technology trends and best practices to solve Prudential's business problems, deep experience with customer domain services, to drive and own business relationships, a strategic and technical mindset as well as the ability to influence national & international capability build.


  • Lead, coach, and develop all members of the Customer Domain Services agile team

  • Own and manage the Customer Domain Services, specifically Integration Services for Enterprise Data and Platforms and Customer Journeys Services to achieve business needs and Prudential digital goals

  • Partner and/or delegate work to be completed by digital product-centric, cross-functional agile team to ensure it realizes its objectives and key results

  • Work with subject matter experts and other stakeholders to perform business analysis, conduct customer research, and evaluate technical solutions to drive current and future platform vision and roadmaps

  • Work across the organization and with business stakeholders to resolve/communicate key issues, critical decisions, and priorities and manage expectations and delivery timelines

  • Ensure the team's initiatives are aligned with strategy to deliver business value

  • Analyze the feasibility of, and developing requirements to support existing platforms and create new digital capabilities

  • Plan and support business process to identify go to market strategies for new products and services

  • Define and drive user experience and technical design concepts, partnering with the Global Technology teams, Enterprise Architecture, Data Science, and other groups across Prudential enterprise

  • Focus on enabling differentiated customer experiences and self-service capabilities

  • Define and execute new concepts in customer domain services, including but not limited to personalization and omnichannel experiences

  • Conduct competitive and market analysis and maintain awareness of how strategies and tactics work in the marketplace

  • Establish and drive overall customer domain services strategy and work closely with Prudential's CDO team to develop program plans and roadmaps to support the product delivery

  • Oversee the budget allocations and resources for the Customer Domain Services team and enable the team to adapt to changing levels of demand and technology, while reporting to the VP of Digital Technology


  • Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or related technical field

  • 15+ years of technology development and leadership experiences in global financial services, technology or consulting industries

  • 7+ years' experience working on any aspect of customer domain services

  • Direct experience managing and leading agile teams, and cross collaborating with other technology organizations within Prudential, such as CTO, CDO, etc. in a global environment

  • Organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment

  • Proven ability to collaborate cross-functionally and influence outcomes with multiple business units and stakeholders

  • Demonstrated ability to adapt to changing business priorities and a strong work ethic

  • Endlessly curious in how emerging digital and technology trends can translate into excellent customer experiences

  • Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform the development of solutions

  • Understanding of building loosely coupled API services platforms using tools like Java SpringBoot, Apigee API Gateways, etc.

  • General understanding of globally-operated Cloud Services/Platforms (preferably AWS)

  • Knowledge of AWS technologies such as:
  • container technologies like ESC, Fargate, EKS

  • databases – DynamoDB, Amazon RDS, S3

  • networking technologies VPC, hybrid cloud setup

  • Experience in Agile work environment

  • Strong bias for data-driven decision-making

  • Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.


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