Technical Support - #604252

Cognizant Technology Solutions


Date: 11/25/2021 22:01 PM

City: Brightwood, Oregon

Contract type: Full Time

Work schedule: Full Day

We are looking for Datacenter Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers



Qualifications:

DSS/ Field Services Engineer Job Description



Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling



RESPONSIBILITIES




  • Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
  • Analyze, resolve, respond to, and document end user inquiries
  • Install desktop/Laptop software using approved tools
  • Troubleshoot operating system
  • Troubleshoot connection issues with LAN/WAN
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair
  • Escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required
  • Participate in projects
  • Strong understanding and skills in SLA, KPI Management
  • Must be able to walk long distances
  • Must be able to lift up to 50 lbs without assistance
  • Will often work in dirty, hot or cold environments.
  • May need to work while kneeling
  • May require climbing ladders or using lifts
  • May require rotating shift work
  • On-Call is required (rotating basis)

EXPERIENCE AND KNOWLEDGE




  • Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
  • Experience in factory/manufacturing environment desirable
  • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
  • Basic understanding of SCCM client troubleshooting
  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
  • Extensive knowledge Windows OS and related configuration.
  • Basic knowledge of Servers, Switches, Routers, and Data Center related HW
  • Basic knowledge of Backup technologies
  • Ability to work in a team-oriented multi tower and vendor environments.
  • Ability to multitask and prioritize work, and
  • Ability to adapt to new processes and procedures
  • Ability to work in a fast paced environment.
  • Ability to handle and safeguard confidential information
  • Excellent oral and written communication skills
  • Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
  • Ability to convey technical issues and material to non-technical end users and managers

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service



**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity



About Cognizant



Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."



Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 24 2021



About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant



Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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