Patient Service Specialist Blue Ash Call Center for Mercy Health - #604461

Mercy Health


Date: 11/26/2021 00:00 AM

City: Cincinnati, Ohio

Contract type: Full Time

Work schedule: Full Day

Thank you for considering a career at Mercy Health


Mercy Health


About Us


As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.


Next Steps:


Complete an online application. Complete the task to take the application assessment. Upon completion of your assessment, you may be sent an email with a link and instructions to complete the HireVue video interview. Click HERE to opt in to receive the link for the video interview via text message and speed up the interview process. Message and data rates may apply.


Bon Secours


About Us


As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.


Patient Services Representative


Job Summary:


HERE


Essential Functions:

  • Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
  • Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
  • Ability to answer internal and external calls in a friendly and helpful manner
  • Must possess the ability to troubleshoot and resolve problems promptly
  • Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
  • Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
  • Other duties as assigned


Education:

  • High School Degree or GED


Experience:

  • Prior experience in the healthcare field or a related area is preferred but not required
  • Knowledge of medical terminology preferred but not required
  • Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required


Skills & Abilities:

  • Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
  • Engage with staff and patients in a professional manner
  • Basic math skills


Mercy Health is an equal opportunity employer.


We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more


S
cheduled Weekly Hours:


40


Work Shift:

Days/Afternoons

Department:

Orthopedic Admin - Mercy Health Physicians Cincinnati, LLC


All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for
Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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